I have gone to that salon on three occasions. When I received a horrible haircut from Kori on the third time, I thought that because I was a returning customer, it would be easy to get a refund and my hair fixed. I got the run around for a week from the salon. When I finally talked to Kris, the manager, we agreed to meet at 6 and discuss my options and possibly have Tracy, the lead stylist, fix my hair. At 6:30 Jason, Tracys assistant came to talk to me about my options. Unfortunately, because my haircut is already pretty short, there's really nothing that can be done to fix it. It wasn't until 6:45 that I got to actually talk to Tracy at all. I was pretty upset by then and demanded to speak to the manager. Tracy, who is an overweight older gentleman who hasn't had a haircut in probably 10 years, tried to convince me that my haircut was cool.... That got me even more angry. By the time I got to talk to the manager I had been waiting almost and hour and she still gave me the run around saying that she never said we'd talk and I needed to calm down and my haircut was fine and then she smiled and said ""what would you say if I said we didn't offer returns or refunds?"".... Wow, I can't believe how bad I was treated. I have never had such bad service from any where. I've never had such a bad haircut either. Needless to say, this salon doesn't get the best reviews for customer service and I don't recommend going there unless you already know and trust one of the stylist.