The furniture itself is very good, but the service and installation was extremely unprofessional and disappointing. I will definitely not be doing business with them again. They installed a bunk bed with drawers facing the wall, then claimed that this was the direction of the bed as it was built in the store and that we should have expected this--despite the fact that a) the image in the catalog had the drawers on the other side of the bed, b) it can be built on either side, and c) this defies even the slightest notion of common sense (why would you buy a bed with drawers and then have the drawers against the wall so they cannot be used?). When we told them that the drawers were in the wrong direction, rather than apologize and quickly fix the situation, they a) blamed us for not being home during installation (even though previously they had said it would be fine if contractors were present, as they just needed access), b) lied and said that the contractor had insisted on the drawers being installed in that direction, c) dragged their feet about calling us back, and d) refused to come back to make the change (even though it wouldn't have taken them more than 30 minutes), and e) were rude over the phone and did not call back as they had promised. This is some of the worst customer service I have seen in this area, and I recommend staying away from this company. Again, the materials themselves are solid, but if you have the slightest problem, good luck dealing with their customer service.
more