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Barbeques Galore - Austin, TX - Reviews page 1 - Judysbook

Barbeques Galore

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5601 Brodie Ln Ste 1200
Austin, TX 78745
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(512) 899-9516
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Reviews

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Best

Have a Turbo Elite from them - great unit. Lauren is so great and helpful, really cares that you get exactly what you need and want.

Worst

Made my second visit to this location yesterday. Went to purchase a Big Green Egg. These guys are almost like car dealers. Apparently, whatever your salesman works out with you...

Have a Turbo Elite from them - great 6/4/2012

Have a Turbo Elite from them - great unit. Lauren is so great and helpful, really cares that you get exactly what you need and want. more

Best Customer Service 4/7/2012

The BBQs Galore that I worked with is a very different store from the one described by previous reviewers. The manager is new and they have built a new team in the past year, according to an email I received from Laura, the store director, in response to my thank you email for their amazing customer service. I ordered an XL Big Green Egg for my husband as his wedding gift from me. I had a very special request for it to be delivered to our house (where all the guys were getting ready) on our Wedding day, on a Saturday. I called a few other stores as well, and none of them were willing to do this for me. They even let me send them a note for my husband so they could tape it to the Big Green Egg upon arrival. It was absolutely perfect and my husband was so happy and surprised...and better yet, all his guy friends were there which made it even better. The delivery team let me pass them off to the best man to coordinate delivery time, and it was a piece of cake. Everyone in the store was so excited for the special gift and delivery, and you can tell it's a group of people that genuinely care about people, not just a sale. And on top of ALL that, they even worked with me on the price since I had found the XL BGE cheaper at another store, but I was so impressed by their customer service, I really wanted to go through them. They were so considerate of the special circumstances around the delivery...they couldn't have been better to work with! more

Rude Customer Service, No Product Support 8/14/2010

I purchased 2 propane-gas logs and a patio heater last Christmas, including extra expense for the installations and assembly. Both gas logs have automatic ignighters which still don't work. I contacted them several times and was told they would call me back. No response. I visited the store and was told there was nothing they could do since they no longer carried those igniters. After that bad experience, the patio heater failed. I followed the manual for cleaning and noticed the propane pipe had been pinched during assembly and now was clogged. It could not be repaired or cleaned sufficient to work. When I contacted the store regarding assistance, they said there was nothing they could do but sarcastically offered to sell me another heater. more

Following the Golden Rule 5/19/2010

About three years ago I bought numerous items for an outdoor kitchen. Recently I had a major flare-up on my sear burner (my fault) and afterward the grill just wasn't working as well. I had BBQs Galore come out to fix it, but it turned out my grill was no longer offered and there were no parts available (I checked dozens of places online - couldn't even find my model referenced). Matthew (sales associate) worked with Bryan (store manager) and offered a fair resolution - they sold me a new unit at cost. These guys couldn't control which models were being produced, nor what repair parts would be available. But they did offer to make it as right as they could -- without taking a loss, to be sure, but also without making a profit. I'm satisfied, and likely to buy my next grill from them to show my appreciation. Pros: Bent over backward to fix a problem they didn't cause more

Horrible Service 1/1/2010

I came in to purchase a Big Green Egg. I spent a few minutes talking to a salesman before their phone rang. He answered and spent, at least, five minutes catching up with a buddy of his. It obviously was not a customer calling or anything business related. I left. If their salespeople can't work with a customer in the store on a $1,000+ purchase, they don't deserve the business. Don't waste your time with Barbeques Galore. Cons: Poor Service more

Bad service, employees disrespectful to each other 7/2/2008

Made my second visit to this location yesterday. Went to purchase a Big Green Egg. These guys are almost like car dealers. Apparently, whatever your salesman works out with you is the price you get. They are not open about what kind of discounts you can get when purchasing accessories- had to dig for information. Pros: The only Green Egg retailer in the area. Cons: Terrible service. more

Poor Customer Service 3/30/2008

After much research on smokers I made my decision on the BBQ Chef Offset Smoker at BBQ's Galore. Found the store on Brodie Lane and headed over there Saturday morning to spend my weekend in assembly and smoking meats! Upon arrival they had an array of smokers and pits assembled outside the store on the sidewalk including the smoker I wanted. I inspected the smoker and was really impressed with it. The smoker appeared to be everything my research showed.

Pros: Easy location, nice store, samples assembled in and out the store Cons: Don't have displayed items in stock, lazy employees more

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Editorial

  • The national chain of all things barbecue, from charcoal and gas grills to fryers, smokers and accessories like cookbooks.

  • 10/6/2006 Provided by Citysearch

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