I hired B & B Carpet Cleaning to clean our carpets in November. I explained that we had a number of puppy stains on our carpet and asked SPECIFICALLY what product(s) they would be using on our carpets, what they recommended additionally, and the cost of everything all together. They quoted me $84.99 for 5 areas of cleaning. When asked specifically about the pet stains and anything additional they may need to use, the exact response was "Mam, all of that is already included in the price."
When B & Bs employee showed up, he said he needed to use a deodorizer and stain guard (which I was previously told was already included in the $84.99) and that it would cost a total of $325. The man was adamant that we "needed" these other products "otherwise the house would smell." Thus, we paid the $325. The man completed the ENTIRE job in only 30 minutes!!! Afterwards, the carpets were no cleaner. I called B & B immediately and detailed my concerns.
I received a phone call back from the man who actually completed the carpet cleaning- not a manager apologizing or trying to make it better. I contacted the manager about their 10 day guarantee and requested that a different employee return to clean the carpets. I specifically said that I did not want the same man to come back. The manager agreed to send someone else out.
Despite my request, B & B sent the same employee. I watched as he "cleaned" our carpets, this time for no more than 20 minutes!!! When they were finished, they gave me a receipt to sign. In big bold letters in the middle of the paper, they had written, "She thinks she can clean the carpets better herself," which I had said in a surge of anger after the 1st cleaning. Underneath, someone wrote, "No she can't!" I was astounded by the unprofessional manner at which these two men handled themselves... despite a second "cleaning", we were left with dirty wet carpets instead of dirty dry carpets and a $325 hole in our pockets.
Moral of the story? DO NOT HIRE B & B CARPET CLEANING!