While on my annual trip to lv I visited the store and found several things I had to have. One of the sales clerks came up to me and said I can get that handbag for you at 50% off, I was thrilled, so I spent at least a half hour choosing the color, then I picked out the matching wallet, a skirt and some cool sandals all to match the cool bag that was ""50% off"". When I got up to the counter to make my final purchases, I thanked him for the discount on the handbag, and he said - ""do you have a Banana Republic card?"" and I said ""yes - I shop at BR quite often"", he then said that he could not give me the discount. I was quite upset, I asked the manager if she would honor this and she said no as well. In a time where money is tight everywhere. I left my entire Banana Republic purchase on the counter (perhaps 600.00 or so) and walked out. I went across the street and bought a beautiful Prada bag from a very nice sales clerk at NM. The sad thing is, I like BR items, it is customer service that lost this sale and many more, I will shop elsewhere.
Pros: great style
Cons: desperate sales staff