A 3 night stay with a room that needed to be cleaned, my husband & I were given rooms in the claridge , our friends who came in from texas and wisconsin, were put in the garden tower. We had no comparison since this was our first time stay in the ballys, we have stayed at all the other Harrahs properties, and we were never disappointed in our rooms. The tower is old but it didnt bother me in the least, it does have character. We went to our room with a bellman, and my first impression was not good, there was a painting missing from the wall, and i mentioned it to him. My husband and I were in a hurry to meet our friends and visit. On returning to room that evening i noticed alot of dust on the furniture, and stains all over the curtains, let alone the stains on the carpeting, and the large burn near the tv. Well we got comfortable and turned the tv on, and it was so old, it acted like a tv thats rabbit ears needed to be adjusted to get reception. But we tried to make the best of it, but i did go to the front desk on sunday to voice my opinion, and it netted me a 50.00 reduction on our bill. Well housekeeping came and went to make our beds, but i guess she left her duster home. On Sunday, they finally made it to our room at 6:00 pm . On Sunday eve we were packing upto check out the next day. I moved the chairs by the window with a small table, i had dropped a ring and the bottom of the drapes all the way across looked like they went thru a flood, and the water was drawn up the drapes, even looked like mold was growing. I knew right than that this was not acceptable to anyone, and i proceeded to take pictures of everything that was wrong. The following morning went to front desk with my camera, and made them look at it. I was refunded for my hotel stay, and it was the right thing for them to do. I will continue to visit Harrahs properties, I do believe in them, and if you are not happy, speak up....
Pros: security, bartenders in diamond lounge, excellent and personable
Cons: housekeeping, guess they were not taught, cleanliness is next to godliness