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Bal Harbour Bistro - Miami Beach, FL - Reviews page 1 - Judysbook

Bal Harbour Bistro

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9700 Collins Ave.
Miami Beach, FL 33154
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(305) 861-4544
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Main categories:

Eclectic & International

Related categories:

Food & Dining , Restaurants

Reviews

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This a review meant to actually state that I was extremely disappointed on the service of this restaurant. I have been there several times for business meetings and never had a pr...

Very disappointed customer 7/31/2008

ballharbor Provided by Partner
This a review meant to actually state that I was extremely disappointed on the service of this restaurant. I have been there several times for business meetings and never had a problem. Today I had a meeting with high executives of Saks Fifth Avenue. We had lunch at the Bal Harbor Bistro. I personally ordered a Spinach Salad with Goat Cheese and drank only water with lemon. After 2 hours began to feel very sick. I was sick for more than an hour. My normal reaction was to call the restaurant, I wanted to talk to general manager in order to state this matter. When I talked to her I approached her in a very polite way. I was never actually hoping to get the money back, I was just looking for a apology and concern and I wanted to warn in case others would order the same thing. The general manager started screaming at me stating and practically telling me that i was lying, since she was 100% sure that it had to be something else I ate.I sat a listen to her for about 10 minutes, how this could not be, because from her restaurant you could eat from the floor and not get sick. She asked me (and I quote): So what do you want me to do!? in a extremely rude way. I told her I was expecting and apology and concern for the customer. In a very arrogant and sarcastic way she told me: Well I am sorry and very aggressively hanged up the phone. I am a very frustrated customer right now and I cannot believe that I have been treated this way. Not even if you go to a lower category restaurant would you expect such poor and demeaning customer service. I am definitely going to contact the Consumer Services Department, and of course i will tell all my friends and relatives about this matter. I hope that if you visit this restaurant never experience what I have experienced today. Pros: Nice Ambiance Cons: BAD CUSTOMER SERVICE more

Great Service 8/16/2006

quinto561 Provided by Partner
Our waiter Miguel was very attentive. Normally when a tip is included on the check it's guaranteed that you'll get poor service. (so typical in Miami, especially South Beach). Not the case here. Miguel was excellent, making recommendations, always seeing that we were satisfied. The food is average. Appetizers are very tasty, but entrees are very boring and not very flavorful. Come for the service and be sure to ask for Miguel. Pros: Superb Service, Decor Cons: Bland Food more
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