I dropped off a .20 gauge side-by-side for some work in early September, 2008. At the time, I specifically said I'd like the work done as long as it was less than $200. And I wanted the gun in time for the '08 upland season, which at that time was still a full month away. Weeks, then months went by, no gun. I called regularly and was told ""we're backed up,"" or ""our guy is out sick,"" and various other excuses. Finally, just yesterday, I picked up the gun. Nearly a FULL YEAR after I dropped it off. The bill was nearly $300 (the gun probably isn't even worth that much), a third again as much as I was expecting. When I mentioned that, and the fact that they'd had the gun for 11 MONTHS, the guy said, and I quote, ""You gonna pay for the f#@!*&g gun or not?"" This guy was so incredibly rude and unprofessional I was momentarily dumbstruck. He proceeded to cuss me out several more times, then stated that he had to ""walk away, before I do something I regret."" Like what, shoot me? I never raised my own voice, nor did I use any profanity. I merely pointed out that the bill was much higher than I was expecting, and that in light of the fact that they had taken nearly a year to complete a very minor job (cracked stock), that perhaps some ""adjustment"" might not be out of order. Well, I don't care if Baker's IS the closest gun shop in town. They'll never get another dime of mine. I'll happily make the drive up to Kesselring's, where the employees still seem to understand that customers are important. Baker's- - what a bunch of lowlifes. If it were possible to award NEGATIVE stars, I would. I urge you to boycott this pathetic excuse for a business.\r
Addendum: In the interests of full disclosure, it's only fair that I report I did receive a phone call this afternoon, 8/11/09, from ""Bill"" at Stan Baker's, offering me an apology on both his and his rude employee's behalf. While I appreciate that he took the time to phone me I still have no plans to patronize this business again.
Cons: worst customer service I've ever experienced