My first experience with Backyard Burgers was a few years ago in Mississippi, I was impressed and remember saying ""I wish we had one of these back home"". The place was always busy and the food was way ahead of the other burger joints. Well, we have one back home now, and to tell you the truth I wish we didn't. I'm trying to be nice but I just can't find a way to do it. Last time I ate there, everything that typically could go wrong in a fast food restaurant did, big time. The place wasn't clean, they almost short changed me, they were verrry slow, then when I got up to check and see what the problem was, they told me my order was cancelled because they couldn't find me. I NEVER LEFT. I WAS SITTING THERE THE WHOLE TIME watching other people get their food. Hey, no problem right, but then the little kid running the place piped up with a ""you must have left or my guy here would have saw you"", (his guy had a chip on his shoulder the size of a boulder). Not wanting to argue with him BEFORE I got my food I remained calm, but in hindsight should have got a refund and just split. They did eventually give me my burger and fries (nothing special) and I got out of there. I have heard of similar experiences from people that I know, and to sum it up the general consensus is to avoid the place. The manager (scooter) wasn't worried about the trash all over the place or the mess, he was sticking by the other kid who had an attitude, apparently out of frustration caused by my unwillingness to accept incorrect change. Did I mention that they were not that busy? That's been a little while ago and I certainly have no intention of going back for more, they seemed to start out with a winning concept and I used to be a fan, but poor regional management will be the death of this company, mark my words.
Pros: This chain is doomed unless they change their ways.
Cons: Poor management on the regional level or above, seems to be systemic.