Bac Trac plumbing contacted me a week ago because they needed to replace 2 toilet tanks they installed on my new home. It seems the tanks were recalled.
We discussed a time for me to let them in, but they would not budge on their schedule...last appt is at 3 pm. Okay I figure I gotta do it, but this means I have to leave work at 2 pm, and I lose 3 hours of pay to get this done.
I get to my home on time, and they call me to say they will not be there, can I wait a while....maybe 5 or 6 pm. Okay, lets get this done, I'm here.
At 4:45 I call to see if they are coming, and the lady states she will call the plumber and call me right back.'Okay 30 minutes later, no one has called. I call, and they are gone for the day.
No one showed up and they left me hanging.
This is absolutely BS because I lost 3 hours of pay so that they could do a job and get the liability off of them. They totally dropped the ball here. Lied twice to tell me what I want to hear.
I will be in touch with the owner if they have the nuts to talk to me. I am going to bill them for 3 hours of my time at my pay rate. If they do not pay me I will take them to court.
If they think I will make myself available again, they are kidding themselves.
DO NOT TRUST WHAT THEY TELL YOU.
Go somewhere else!