The people at the front desk were very unfriendly. In fact, as soon as I walked in, the guy at the front desk turned around and had a disgusted look on his face because my cat was meowing loudly! Other than the facial expression, no one bothered to greet me much less smile. Just when I thought the visit couldn't get any stranger, it did. The doctor told me that animal bi-products are good and healthy to feed animals. I'm not sure if the office was just having an off day, but it after reading reviews and thinking back to previous experiences I've had at this location, I've made the choice not to take my cats back there again. If you're thinking about this place because the prices are low, think again because I would rather pay more and know that my animals are being cared for by people who are happy and knowledgable instead of people who constantly seem annoyed and upset to be at work. If you're looking for a place with people who you can trust and who sincerely care about animals then you should check out Callaghan Road Animal Hospital. I take my dogs there (and now my cats) and the office staff, technicians, and doctors are absolutely amazing! It's been two years now that I've been taking my dogs there and I have never had one bad experience there so like I said, if you're looking for a place you can trust with your pets, Callaghan Road Animal Hospital is where you should go.