My experience with B. Nelson was horrible. In a nutshell, he took my money and my shoes and will not respond to emails or phone calls. \r
I sent two pairs of Arche shoes (actually one pair of shoes and a pair of boots) to be resoled 5 years ago to Nick Valenti at B. Nelson Shoes. I sent photos first and he said he could repair them with different soles. I said I was fine with whatever he thought as long as the soles were very flexible. I paid for the repairs up front. After a while I got them back and he had put heavy treaded soles on the boots which were not very flexible, and a lightweight but completely rigid sole on the shoes. Because the shoes were a slip on type, the rigid soles caused the shoes to flip off my heels making them impossible to walk in. The boots had been a nice semi casual boot, but now they looked like mountain climbing boots and they did not have the flex I has specifically asked for. I called, Nick said to sent them back and I promptly did. Then I heard nothing. I called, Nick said he would look into it and get back to me. I heard nothing. I sent emails, I called, he wasn't in, he didn't return my phone calls. i sent more emails. My life got busy, I called again, he said to refresh his memory, I sent the original photos of the boots, we wrote back and forth. Then nothing again. So he has my money and my shoes and boots and he does not respond to my emails. I wrote and told him that I would not ask again and that I would give him bad reviews, and no answer. So here it is, I wish I could give him no stars.