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B B Lewis Plumbing - Austin, TX - Reviews page 1 - Judysbook

B B Lewis Plumbing

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900 Huntridge Dr
Austin, TX 78758
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(512) 835-1531
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Reviews

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Best

I use American Home Shield and my water heater had a problem, I called Sunday evening to AHS- BB Lewis Plumbing was who they assigned my service call to, they called me first thin...

Worst

AHS sent BB Lewis to look at my water heater. The plumber sat in his car while on the phone with his doctor while his assistant spoke to me. The asistant was not a plumber, did no...

Horrible experience, plumber did not even get out of the car 10/21/2011

AHS sent BB Lewis to look at my water heater. The plumber sat in his car while on the phone with his doctor while his assistant spoke to me. The asistant was not a plumber, did not know how to diagnose a problem, he apologized to me for the plumber's behavior and suggested that I call AHS back and get a different plumber. The plumber remained sitting in the car on the phone and then gave me a service bill. I did not pay it because I wanted to talk to AHS first since the plumber did not even look at my water heater, but the ""plumber"" called in a diagnosis and I was billed. I wish I had the service of other reviewers on this site, but apparently the owner's father was sent for my call and his bad health doesn't allow him to step out of the car and actually diagnose a problem. HORRIBLE COMPANY! more

BB Lewis Plumbing is GREAT!!! 4/4/2011

I use American Home Shield and my water heater had a problem, I called Sunday evening to AHS- BB Lewis Plumbing was who they assigned my service call to, they called me first thing Monday am and my schedule is very busy, they worked around my schedule and had someone at my house by 12:30 that day. The technician was very nice and explained everything he did to fix the problem. He was done in 20 minutes. Thank you BB Lewis- YOU DID A GREAT JOB!!! Christine more

Going the extra mile 10/27/2010

I have used them 4 times now and i have to say i have been nothing but impressed. To start they arrive when they say they will and only give me a 2 hour window much better than the 4 and 5 hour windows im used to. They also call me when they head my way and give me a 30 min heads up. They have fixed everything completly and at a fair price the times before but i expect great service and thats why im writing this. I dont give reviews often and when i called them at 10:45 at night on a saturday they answered the phone and remembered me from our previous calls i was having a party and my whole house was stopped up they arrived to my house 30 mins later and unstopped my sewer line and were gone by 11:45 my guests were not disturbed and barely knew they were there. They really appreciate there customers and take great pride in keeping them informed on what needs to be done i felt at complete ease and was able to stay with my guests while they worked. At the end of it all they charged me less than i could have ever imagined for that type of job in the middle of the night on a saturday. I will never have the need for another plumber. If you ever need a great plumber they our the ones to call. more

Prompt and courteous 8/14/2009

I called BB Lewis Plumbing over the weekend because my toilet fell apart and dumped water all over my bathroom. They called me first thing Monday morning to set up an appointment. Even though they offered an earlier time, I asked them to come after 2pm. They gave me a 2-4 window and called me exactly at 2pm to tell me they were coming over. My technician was named Jason, he was very courteous and he had my toilet fixed completely within 20 minutes with no mess. The toilet had also been running before, and he also fixed that. I would definitely use them again. Pros: very timely, doesn't make you wait around Cons: no service on weekends more

Bad Job 2/13/2009

STAY AWAY!!! This man is lazy, rude and will not fix your problem! He came to my house to fix a leak but ended up making this issue worse. He tried to hide this by placing a rubber sleave around the pipe. Do not use this company if you want the job done right. Pros: I was able to schedule an appointment quickly Cons: quality of work poor more
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