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BMW of San Antonio - San Antonio, TX - Reviews page 1 - Judysbook

BMW of San Antonio

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8434 Airport Blvd
San Antonio, TX 78216
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(210) 732-7121
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Reviews

( 23 )
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( 9 )

Best

After having two BMW's in the past 7 yrs and owning a Mercedes and Audi, this location is probably one of the worse in customer service. This has gone on ever since I owned my fi...

Worst

The great experience I had was with a lovely mechanic in the parts department always making himself available to give me a quote on my side mirror that got damaged, the unfortunat...

Waiting on a returned phone call 1/12/2011

Called to set up an appointment and left a detailed message as instructed, a week has come and gone and no return phone call. Love my BMW but from what I have heard about BMW of SA service, is all true. Horrible. more

No runarounds or bull-talk, just great Service which is hard to come by 8/26/2010

Excellent, Excellent, Excellent. Ed is very competent! Loaner was a 2003 5-series. ALL concerns were dealt with and fixed. I drive approx. 250 miles round trip just to make the appt. IT IS worth the DRIVE (esp. in a Bimmer)! No runarounds or bull-talk, just great Service which is hard to come by in TEXAS! I purchased my vehicle from them as well. No Regrets! As long as the continue to have the small-town dealers in their rearview, they'll continue to reign! more

All reviews are fake 8/24/2010

Good: nothing. Bad: All the fake reviews. Improvements: Stopr paying for fake reviews. Other: This dealer is paying a service to post fake and fraudulent reviews. Notice how every reviewer is from out of town and they only give businesses 5 stars. And they buy a car everyday (sometimes 3 a day) from dealers all over the country. Not even good fakes. Someone should turn this dealer into the Texas Attorney General for consumer fraud!!!. more

Called me to keep me updated daily! 8/24/2010

Everyone at the dealership treated me with the upmost respect. I know it's not their fault my car had issues... He called me to keep me updated daily! Everyone at the dealership was very friendly through all of my service issues! I would highly recommend dealing with this service department, if you have a BMW dealership if you live in the San Antonio area. more

excellent customer service! 8/20/2010

I had been told in the past about this dealership, but now I understand why the dealership won for the first time the prestigious Center of Excellence award only awarded to BMW's top 20 dealers in the US. I purchased a new 2010 BMW X6 last December from BMW of San Antonio's website and had an excellent internet purchase experience and have been back for routine experience twice (receiving use of a free BMW loaner and free maintenance) with excellent customer service! more

Ask for Eddie 8/19/2010

BMW Maint.: Wonderful place; you have the right person taking care of you. Ask for Eddie for work on your car that will have you saying "Im glad I went to the dealership". When I have need any kind of work he has always done a great job more

AWESOME 8/17/2010

There is one Fast Lane Service Tech that is AWESOME. Tara will come in or call you on her day off just to make sure that your car has been taken care of. She works really hard. She has to go by what the techs advise her, but she is very fair and honest. When ever my friends or I need service, we only ask for her and she gives us her work cell so if we do have a problem, she will handle it. Thank Goodness she is back!!! more

Someone should turn this dealer into the Attorney General!!! 8/14/2010

Good: Nothing. Bad: Fake reviews. Improvements: Stop paying for fake reviews!!. Other: Look at the reviews and the reviewers history!! Notice how all the "positive" reviews are from people out of state!! And they seem to buy a car every other day from dealers all over the country. Don't tell me the dealer is paying a service to write reviews now??? Look at the reviewers history for yourself and you decide whats real and what's fake.. more

He is very patient 8/12/2010

JET made me very comfortable with the process. He is very patient. I was very pleased. more

Great sales and service 8/11/2010

Very pleased! Would highly recommend this location for sales and service. more

They kept in touch and always responded to my e-mails during the process 8/10/2010

Our sales advisor Rock Kearney was professional, straight forward and extremely pleasant to deal with. He kept in touch and always responded to my e-mails during the process. He is an asset to your organization. more

The vehicle looked like it was brand new 8/6/2010

Exceptionally clean! Very pleased. The vehicle looked like it was brand new. more

He is a true asset to your company. 8/5/2010

He took the time to help clean out the old vehicle and remove the license plate braket (in the heat). He was very professional and moved at the pace we felt most comfortable. He is a true asset to your company. more

I felt no pressure in deadling with him 7/21/2010

JET is an outstanding salesman. I felt no pressure in deadling with him. He got me the deal I wanted. more

Very pleased 7/20/2010

Very pleased with the entire store staff, sales dept, loan dept, customer service; especially the service dept at your San Antonio Store. Would highly recommend this location for sales and service. more

Explained things well. 7/19/2010

Explained well. Answered all questions I had. Very pleased. more

Rock Kearney was great 7/12/2010

Rock Kearney was our sales advisor. He was very knowledgeable about everything in the vehicle and explained every control in detail. more

Mr Kearney is an Asset 7/6/2010

Our sales advisor Rock Kearney was professional, straight forward and extremely pleasant to deal with. He kept in touch and always responded to my e-mails during the process. He is an asset to your organization. more

I felt like the only customer! 7/6/2010

Richard and Jason are a great team! I truely felt like I was their only customer. It was a wonderful experience!!! more

EXEMPLARY! 6/24/2010

My service (twice this year) was truly exemplary!? more
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