On Saturday, October 31, we had some extra time and decided to stop in at BMW of Asheville to begin our search. We were still weighing our options and had no intention of purchasing anything. We weren't on the lot ten minutes before we were approached by a member of your sales staff, Hal Miller. We explained our situation emphasizing that we were not prepared to purchase, but rather just look around. We found him to be so helpful, easy to talk to, and friendly. It was a cold, rainy day and he showed no signs of agitation as we floundered around the lot moving from car to car. He happily ran back and forth to retrieve multiple sets of keys and allow us entry into all the cars that we showed interest in. He was never pushy, but rather extremely patient.