While I appreciate this B. Dalton's good sales and proximity to the El station at Merchandise Mart, I do not like having the lights turned out while I am shopping, particularly when there are several other patrons in the store, too, and it is still a few minutes before closing time. I can empathize with employees who are ready to get off of work, but not with rudeness and an attitude that runs counter to the retail fundamental of making a sale. Perhaps employees could hurry transactions by actually helping customers instead of ignoring or scaring them (and their money) away.
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