Last time I went into Automotive Associates and was having engine noise problems. I had no idea how serious they were, so I was anticipating a much bigger problem, but Ron called me later and said that it was something very simple, just some maintenance work that needed to be done.
I was thrilled to have him do that. He could have said I need a new engine, and I would have said sure, but it was just some fluids and maintenance. It was dollars compared to what it could have been.
Ron is there to help the customer, and of course make a living, but he's not going to sell you something that you don't need. He won't take advantage. I've known him for a long time because I live around the corner from his shop. I started coming to him because my dealer warranty service was causing me too much grief, and he has taken terrific care of my family and I.