When I made my original purchase in November 2011, I was told by the person that all my purchases and labor had a lifetime warannty. I purchased stereo speakers and an Autopage alarm system. Since the original business date, I have had to go back mulitple times to get my installed purchases corrected. The alarm was installed so horribly that I had to purchase a new battery for my car less than 2 months of having it on my car. Recently, I had some work done on my car and when I picked it up, the Service King rep asked who installed my alarm, saying it was not done properly. He said they could repair, but it is best to just take back to where it was installed. At that point, I called Auto Thunder and due to my many times dealing with them on faulty installation, they knew exactly who I was. I told them that my car was not functioning right yet again due to the alarm. My car would not start at all and it was due to the kill switch, possibly. Ivan said for me to have it towed to the shop, which costed me $90. He suggested I leave my car keys in the gas door area, but I refused. I said I would bring my keys over in the morning. On Sunday, I brought my keys in to them at 9:00am. I called all day asking if my car was ready. I spoke with them at least 10 times through out the day and around 6:00 pm, I was told my car was ready for pick up and it was nothing major. I asked what the problem was, and was told by Ivan that it was just an ignition fuse that needed to be replaced. When I got to he shop, one of the workers showed me what needed to be replaced and said the alarm, which they installed, had blown the fuse. After I was given my keys and was in my car about to leave, a different worker came to the car and said, even though the fuse was replaced, he also had to replace my alarm ""module"" due to the fuse blowing. Mind you, I bought this ""module"" on 10/31/2011 and was told there was a lifetime guarantee on it and the installation. When I questioned the warranty and why I needed to pay for it, I was told that all other parts and labor were covered, but not this particular part. I then asked, if I had been in communication with them all day about my car, why was I never told about this module and furthermore, that I would have to pay. He then said that if I didn't want to pay, he could remove the part he had installed and replace the other one. I said, I bought the faulty part from you 5 months ago, I should not have to pay for anything. Once it got to this level, I started to video tape him on my phone and at that point, he didn't want to continue the conversation and walked away from me. When I asked to see the old module, he said he had already thrown away! DON""T GO TO THIS PLACE!!!! Worst Customer Experience of my life!