Stay away. We took our Touareg in to have 2 jobs performed, which we were assured he could do. When we were called to say it was ready we were told 1 job could not be done. Then we went to pay we had to argue because they were still trying to charge for both jobs, afterwards we were eventually discounted well less than 50%. Later we noticed a hole had be drilled into the dash, and that they had broken 2 of our tools The owner claimed he had forgot to tell us and that replacements had been ordered. We tried calling a few times over several weeks with no return calls. Finally, when reached he tried to blame us for being unclear despite instructions being given to him in writing and that he still didn't have the part and could not make the it out of thin air. We went to dealer and they said they could put the part on that he could not (it was an OEM part) and that the other part he ruined would be ordered and arrive in one day. Obviously he had not even attempted to order the parts. He repeatedly lied, blamed others, and over charged.
Cons: Communication, Ability, Honesty, etc.