Auto Maintenance Man

Yesterday, I posted a hasty review fueled by anger immediately after my experience. Now that I am calm and collected, I will post the facts and you can decide for yourself. Yes, they are a friendly staff. Does that necessarily mean they are good mechanics? I went in last year to have my timing belt, water pump and seals replaced. Not a cheap procedure (especially if you?re a student/waitress) but a necessary one when a Honda hits 100,000 miles. Months after the visit, I had to have my car worked on while out of town and the Honda dealership that worked on my car detected an oil leak from the crank seal. I looked at my paperwork and it was listed as a seal they had replaced. When I took it back they were nice and ?fixed? it under warranty and told me they always stand behind their work as I left the shop. One month and one week later, my check engine light came on and I checked my oil only to discover it was bone dry. I looked in the driveway where I had been parked for about an hour and found an oil spot six inches in diameter and later found large oil slicks in my usual parking spaces elsewhere (work, boyfriend?s house and home). When I went to them the next day and explained the leak was worse, they looked at it and said there?s definitely a bad leak but they refused to take it all apart again unless they received further payment. They were the last mechanics to touch my car FOR an oil leak and now the oil leak is so bad I will have to check it and top it off daily until I can afford to pay to get it repaired properly. I?m just glad my engine didn?t lock up and become an even bigger problem (thanks to my check engine light). Bottom line is, I paid them to do a job, and they botched it, said they fixed the botch only to have botched it worse then refused to correct the mistake. Maybe they can change oil, but I wouldn?t trust them with any large maintenance issues. more

This auto repair business went above and beyond normal serivce when they put a new transmission in my car. They were professional, courteous and worked with me on scheduling. Getting my car repaired here was a time efficient experience and I will definitely be a repeat customer. Carla and JD will do their best for you! more

Auto maintenance man has become our #1 choice when it comes to car service! They are kind, friendly and their service is great. I been using the g-oil (eco-friendly oil) since they first started offering it about 10 months ago. I love it! The two things I like the most is that is biodegradable and it goes for 5,000 miles, so its not only good for the environment but good for my pocket! I really recommend it. Happy costumer! more

I recently moved to Austin and was in desperate need of a reliable auto shop. One of my friends referred me to Auto Maintenance Man and she was right. Their staff, which is not only men, is very friendly and professional. They made sure to check all fluids and filters, even the ones I didn't know about. I am very satisfied with their service and like very much the fact that they are eco-friendly. Two thumbs up. more

JD and Karla, I just wanted to thank you for taking such good care of me and my very old mustang for the past 3 years and for turning me on to this new Green Oil - I'm super excited about it and it's potential to possibly replace fossil fuels in our very near future. I'm sure its doing wonders for my car's engine but the best part is what its doing for our planet - I'm so happy to be a part of that and I tell everyone I know about the availability of this oil. Thanks for doing such a great job and being such good people! Tracy Smith Pros: Green Oil more

My wife and I have been taking our vehicles into JD's shop for years now and we know that if there is something wrong with one of our vehicles the problem will be taken care of in a fair and quick manner. It is essential that we get our vehicles back quickly and they make it happen. In reference to a previous review in which the individual came to the conclusion that she was being taken advantage of because she was a female, I honestly can't imagine this being the case. I think she may have taken the recommendations for service in a negative manner. In our experience, after an oil change JD tells us about the manufacturers suggested services based on the mileage and age of the vehicle. Although I don't always follow what the manufacturer's guidelines state I always appreciate the knowledge that my car will likely need to have these things addressed at some point to help extend the life of my vehicle. There is no pushiness or inferred intent to take advantage of my wife or myself. It is straight forward, I recommend and send friends to JD. I wouldn't do that if I didn't respect how the business is run and the quality of their work. Kevin Pros: I Trust them and we get our vehicles back quickly Cons: If there were any I would list them more

I've been going to Auto Maint. Man for 3 years. They have not only saved me a lot of money, they always explain everything with detail. I like them because they are very professional and fast. I come all the way from North Lamar because I haven't found any shop that offers the service they do. Quality. Pros: Personal Service Cons: None more

About the Super Saver Cards: There is a group of individuals that are illegally selling these "Super Saver Cards" Auto Maintenance Man does not offer this service. As advised by the police department and the General Attorney's office we are collecting these cards to bring as evidence to court in a case against Scott Osborn. We tried to help out the customers that were scammed, by giving discounts to make up for their lost money. We do not have to do this, but we feel like it is in the best interest for everyone. We are in a legal battle in order to catch these moving targets who are misrepresenting AMM, using our name to take your money. An attorney is already working on this case. As advised by the police investigator and the legal attorney we can not accept these cards, otherwise we would be agreeing to their delinquent practices. We are truly sorry for any confusion and inconvenience this has caused. It is in our best interest to solve this matter AMBER: As a courtesy service to all of our customers, we perform a thorough 22+ point check. We inform our customers of the overall condition of their vehicles to ensure their reliability and safety. This is been very much appreciated by most customers. We do not and never will try to force anyone to have any services done. We just convey urgency if required, then and only then. Maintenance recommendations are based on Factory Scheduled Maintenance. We are aware that most shops do not perform courtesy checks, but we choose to do so for the benefit of our customers. We appreciate the feedback. Our goal is to be the best shop in Austin. more

I went in without an appointment to have my cracked radiator replaced one Saturday, because my usual place for repairs was closed. After doing the work, he looked over the rest of my car and basically told me it was on the brink of death and would cost around $1200 to fix everything that was broken. After much despair, I decided that, since I'm female, he was possibly trying to get over on me and I'd take it elsewhere for a second opinion. I waited for a weekday so my usual place would be open, and after $300 everything was fixed. BIG difference in price there, buck-o. I would not recommend this place to anyone who is female, as you will be swindled. Instead, take it ti the honest mechanics down at the Manchaca Auto Service Center. Terry is wonderful, an they will not rip you off because of your gender. Pros: did the work last minute Cons: LIES more

These are nothing but con artists! They sold frequent customer discount cards around the neighborhood and when folks went to use them they said they were invalid. There were pictures of the employees on the cards, and they say they aren't taking them and actually wanted to collect the card from me, HA! I told them I'd sell it back for the $40 I paid for it, they laughed in my face. CROOKS and THIEVES. Support local business, HA! Support HONEST business. Go to Lambs, or anywhere else - at least you'll get what you pay for Pros: you get screwed Cons: liars and thieves more