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Auto Care East Inc. - New York, NY - Reviews page 1 - Judysbook

Auto Care East Inc.

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243 E 94th St (at between 2nd and 3rd ave)
New York, NY 10128
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(212) 988-1515
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Auto Care East Inc. - New York, NY

Reviews

( 141 )
( 19 )
( 0 )
( 2 )
( 11 )

Best

I discovered my inspection sticker had expired, but I needed my car early the next morning after service appt. They finished as promised without any "extra" repairs needed.

Worst

I brought my car in for inspection on tuesday evening as scheduled. the young man at the desk was quite rude telling me that it was impossible that anyone would have allowed me t...

they don't own up to their errors.-dishonest 5/2/2014

Do you really want to know? You got a car Monday,4/28, with a working ignition lock. You delivered a car Wednesday, 4/30, with a broken ignition lock and your help lied saying: "it would have happened anyway" "You had a broken key". The keys were fine. Your help inserted the wrong key, broke the pins in the lock mechanism and lied to a customer referred by an insurance carrier. Five of your employees then pushed the vehicle up your ramp on to 94th Street after collecting my money making no mention of the lock problem when advising of the completed repair. Your help should be suspended from work for their dishonesty at least 2 1/2-5 working days WITHOUT PAY. tHIS SHOULD BE REPORTED TO THE BBB, NYC DEPT. OF CONSUMER AFFIRS AND THE NYS DEPT. OF MOTOR VEHICLES. YOU HAVE DISHONEST EMPLOYEES. more

Excellent Service 4/23/2014

I had a very positive experience at Auto Care East. They did a great job fixing my Subaru The staff was very helpful and knowledgable. more

Attentive but then NOT attentive to detail 4/15/2014

Good service although, they failed to affix my new registration to the windshield as I requested. We got a $65 summons for that on the night of the day we picked up the car. more

Great Work 4/15/2014

Only reason why I wouldn't give full five stars is because the schedule ended up being different than what they originally told me and they weren't extremely communicative while my car was getting repaired. The estimate was a super fast turn around and they were really friendly and did nice work. more

Perfect! 4/7/2014

I discovered my inspection sticker had expired, but I needed my car early the next morning after service appt. They finished as promised without any "extra" repairs needed. more

Pleasant experience 4/6/2014

Auto Care East took what started as a stressful situation with my car being damaged in a hit and run and made the repair process stress free. I was given an estimated time my car would be finished by and they came in under that. Pictures of the progress of the repair were posted on their website for my viewing. The quality of the repair was fantastic. Paint was picture perfect and matched impeccably ! I will be back to them for should I need body work or mechanical work. Thanks guys. more

Seamless repairs 3/31/2014

From start to finish Auto CAre East was as easy as could be. Web based daily updates were very professional. Staff helpful. more

Prompt as always 3/31/2014

The usual prompt and efficient service when I needed the car for the weekend, even though it was a little complicated. more

good service, reasonable price-but not cheap by any means. Job done pretty fast I picked up my auto the same day as I droped it off 3/28/2014

The check up and inspection were fine. However I had a problem with my window. I asked the service people to look at it and they didn't or didn't look at it seriously. Apparently the rubber around the window was not positioned right. Once this was done the window worked fine. I expect that your people could have done this and not my car storage garage. more

Outstanding staff and service ! ! ! 3/23/2014

Over twenty five years of wonderful care and service. Never a Complaint ! more

Great Service 3/21/2014

I have been using Auto Care East for over 20 years. Their service is excellent! Make the repairs requested very timely! Great service. more

Photos and daily updates 3/9/2014

Couldn't get more transparent look into our auto repairs anywhere else - such a great place to send photos and daily updates. Also all of the staff are very nice and I enjoyed dealing with them. more

Honda routine service 3/8/2014

Prompt, considerate, timely, a few glitches -- but all remedied. Plus they are honest. The Honda dealer wanted to charge me more than twice as much for the same service. more

I won't go back 3/7/2014

Very disappointed in their customer service and follow thru. And they charged me for a diagnostic but never fixed the problem or told me it wasn't fixed. Will not go back. more

Fast and easy 3/1/2014

Thanks so much for a great first visit! more

Friendly caring service. 2/28/2014

No repair too small. I felt my needs were just as important to the staff as those who come in with very large jobs. more

quick inspection 2/26/2014

when I arrived for my inspection appointment, they were obviously very busy, but got me in and out within a half hour more

Excellent repair, courteous service 2/23/2014

Excellent repair, courteous service more

Always respectful and quick service 2/14/2014

I would never take my car anywhere else. No one laughs at me for having a 2000 Honda, and they help me to keep it in great shape. I had an emergency - dead battery in the cold - and they took my car right away. more

Good but unfinished 2/13/2014

We were called to pick up the 'finished' car even though the work was not finished. When I went to pick up the car, I pointed out that a damaged mud guard wasn't replaced. Anthony was not sure whether the part was part of the job and would be covered by the insurance. We took photos, and ultimately agreed to take the car and return after Anthony talked with the insurance company. This took about a half hour, which made us late to an event. After we left, we discovered the new mud guard was in a box in the car and just had not been installed. We also found a $65 parking ticket in the car; apparently ACE had received the ticket after parking the car on the street while the car was in their possession. We had to make several calls and 2 trips to the shop before ACE could install the new part. Anthony deducted the cost of the parking ticket, but we had to take care of paying the ticket, which cost us additional time. The body work was excellent and had we not had the problems of having to return multiple times to get the mud guard put on and deal with the parking ticket, we would have awarded ACE 5 stars. more
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Owner Message

  • Auto Care East, Inc. is a state-of-the-art auto body and repair shop. We are dedicated to providing quality service at affordable prices to optimize your vehicle's performance. From electrical repairs and windshield replacement to tire balancing and brake service, we provide the comprehensive service you need to maintain or repair your vehicle. Contact us to set up an appointment for New York State inspections, mechanical repairs or insurance claims. With 25 years of business experience, we can handle any body or mechanical repair. We work with all makes and models and major insurance companies. From major repairs to factory scheduled maintenance, our fast reliable customer service and caring professionals will ensure your needs are taken care of. Direct Repair Shop for: ALLSTATE, PROGRESSIVE, ESURANCE, KEMPER, LIBERTY MUTUAL & TRAVELERS.

Additional information

  • Hours:

    Mon 08:00 AM-06:00 PM;Tue 08:00 AM-06:00 PM;Wed 08:00 AM-06:00 PM;Thu 08:00 AM-06:00 PM;Fri 08:00 AM-06:00 PM;Sat 08:00 AM-02:00 PM
  • Payments:

    Cash, Master Card, Visa
  • Neighborhoods:

    Yorkville, Midtown

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