Auto Evaluators

I've been taking my 98 V70 AWD to these folks for four years--they are consistently 2/3 the cost of the local Volvo dealer, ALWAYS have the car ready when promised, and keep me informed if something beyond the scope of expected repairs. They are honest, forthright, and treat us like real human beings. I am likely to buy another Volvo (through them) mainly because I like their service so much. Pros: Repairs completed on time Cons: longer Saturday hours needed more

We have a long history with this company .Various members of our family have purchased cars and have been serviced by Auto Evaluators. Recently, we had a serious problem with our fuel system that was immediately detected by Auto Evaluators. We trust their experience and have found their ability to detect and repair problems better than some dealerships. They get it right the first time!! Pros: Thorough and efficient Service more

I have used them many times!! If you want Pros: Dana in service is too honest!! Cons: need more locations more

My Husband and I were told by another shop that to get our tags renewed our Volvo needed a catalytic convertor . We called around and got several estimates and Auto Evaluators had the best price. We made the appointment for a week later and we were told that they would order the part for us so that we could have the car back the same day. Pros: great customer service Cons: farther from my house than the dealer, no loaner car more

Despite a very rude female employee whose name begins with D., we were loyal customers of Auto Evaluators. We had gone there, reluctantly, for years. It seemed that we would simutaneously get something ""fixed"" and something else would break. Freaky. We spent 5000.00 to have a new engine, new radiator, hoses, etc.....After each repair, it had another problem within 2 weeks. I felt like none of their work was ever really guaranteed. After engine/radiator replacement the car stops within 6 weeks. Pay 200.00 more. Then within one year, brand new radiator has leak. Part is within warranty. Since we went for an oil change somewhere else, response was that they, Auto Evaluators wouldn't take responsibility for the repair. They are able to get another radiator for free, if they return the old one to manufacturer. An incredibly rude lady, ""D"", informed us that they really didn't have any responsibility for it. I understand their policy to be that if go to Jiffy Lube or somewhere for an oil change, that voids my warranty for my 5000.00 engine/radiator? Disturbing was the immediate defensiveness of front desk. I would expect that good customers (we have very politely handed over more than $10,000 there) would be treated with a bit more respect and ""good faith"". It is tragic that one person at the desk can ruin a business's reputation. I would not recommend Auto Evaluators. I cannot believe the rudeness and complete lack of customer service. Stay away from Auto Evaluators. Inexcusable. Even if the repair or part was shoddy, it was they manner in which it was handled that I felt was a bad business practice. Pros: Adverstise that they fix Volvos Cons: Bad business practice, put the customer last. more

They diagnosed my problem right: emergency brake cable. I told them not to fix it because I wanted to get it quoted somewhere else. I pick the car up, pay my $70 evaluation fee, and 2 miles down the road hear a load clunk in the right rear wheel well. I hobble it home, try to take the wheel off. I take it off, but it the lugs were on so tight, that it cracked one lug wrench on its socket, and mildly bent another before I got all five off. Pros: specialized for volvos Cons: antagonistic customer service more