I have been working in customer service my entire life and i have never seen such horrible managment service. I went on austins website and there was an area thay said if you fill out this survey you got a 2 for 1 lunch special. it said fill it out ad bring identificatio and you will be on there preffered list. when we got there, my waitor informed us that it actually was mailed to you later on, even though in the website it doesnt say that anywhere. i called the manager to let them know it was misleading, and not only did he not fix the problem, he was completly disrespectful. where i work, we take care of there problems, not tell them how wrong thet are. i will never go back to this place ever again. there food is pretty good, but there serive is so bad its not worth it. by the time you get your food its cold anyways.
Pros: pretty good food
Cons: rude staff, horrible manager, dont care about the customer, just making money