We've been ordering Austin's pizza for years. They're the best - no contest. We really appreciate the effort they put into making the pizzas. When we order from them, we know we're getting a darn good meal. We've tried just about every ""Specialty Pizza"" they offer...and they're all winners. The BBQ chicken pizza is our favorite, though.
In the past they have messed up our order once or twice. They're always polite about it and always make up for the blunder by giving us ""$5 off next purchase"" coupons. That's a fair trade, I think.
Con: We know it can be confusing to get into our building if you've never done it before, so we give people simple directions (seriously simple - even a monkey could follow them). The individual who takes our order always assures us that the directions will be passed along with our order.
Most of the Austin's Pizza delivery drivers follow the directions and find their way up here without a problem; however, a particular young woman constantly neglects to follow the directions and eventually takes the stairs up. She has delivered here several times. Every time she has an issue getting up here and every time she expresses her frustration with a pissy attitude. The thing is, we're nice folks. We're sympathetic - those stairs are no fun...but don't blame us for the fact that your foundation is melting when you're the one who didn't follow the simple directions - and expect your tip to decrease by $1 with every one of your divalicious eye-rolls.
Pros: Great quality, many varieties, consistently good.
Cons: delivery diva