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Austin Sewing Machines - Austin, TX - Reviews page 1 - Judysbook

Austin Sewing Machines

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8213 Brodie Ln
Austin, TX 78745
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(512) 899-3233
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Austin Sewing Machines - Austin, TX
Austin Sewing Machines - Austin, TX

Reviews

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( 3 )

Best

It's true that the repair guy is not a people person. He will immediately put you on the defensive, in most cases. But I have to say, I was truly impressed with the mother/daughte...

Worst

I dropped off a vacuum cleaner to have the belt replaced on a Friday. I was told from the start that a belt replacement would cost $25, and the kind lady that took it in said I w...

Not for vacuum repair 5/7/2011

I dropped off a vacuum cleaner to have the belt replaced on a Friday. I was told from the start that a belt replacement would cost $25, and the kind lady that took it in said I would be called if the repair were to cost more than that. Two full weeks later, I hadn't heard a word about it. I decided just to pick it up to attempt replacing the ($3) belt myself. Different woman at the counter, asked my last name, said ""oh yeah, it's ready."" When I tell her I was never called, she said, ""well, you should have received a call."" Yes, I know, that's why I'm telling you! Got it home to try it out. New high pitched sound progressed to rattling, followed by a pop and scarier still high pitched sound. Yes, I should insist that they fix it, but since they did such a bang up job the first time, I feel like that would be silly. They did have some lovely fabrics, perhaps their sewing help is grand, I don't know. Definitely not worth the time and expense for vacuum repair. more

Check them out! 4/14/2011

It's true that the repair guy is not a people person. He will immediately put you on the defensive, in most cases. But I have to say, I was truly impressed with the mother/daughter team that works there. They are very helpful! After buying a Janome from them in December 2010, I had been frustrated with it because I couldn't get it to sew the difficult upholstery material I was working with. They sat down with me and spent the time to listen to me, try different threads, thread/bobbin tensions and sewing feet on my machine until it was successfully sewing (they even threw in the cording foot for free!). They invited me to do my sewing there, so that if I had a problem, they could offer immediate assistance. I mentioned that I was trying to start a small business and they offered to advertise my business card to their customers for free. I couldn't have been more satisfied with the help and treatment I received after what was initially a frustrating experience for me. more

Dont do it!!! 10/22/2010

Might have nice fabric but they dont repair or clean sewing machines. I payed $80 to have my machine cleaned and the tention fixed. Only to have my tention break a month later and the machine was not clean. They dont refund money they only warranty there work which is worthless... Dont do it... more

Best place for Janome! 4/16/2010

I bought my Janome here and was not disappointed! The staff knows what they are doing and are always helpful, especially if you are a beginner. I went in one day looking for a special Janome foot but wasn't quite sure what I needed for a particular project. The lady helped me find exactly what I needed and gave me verbal instructions on how to install the piece. She even offered that if I couldn't figure it out myself to bring the machine in and she'd show me how to install the special foot. Her very specific verbal instructions were all I needed to get started. If they don't have the accessory you need, they can order it. Highly recommended! Pros: Very knowledgeable, helpful & friendly staff Cons: Sometimes slow with sewing machine repair turnaround more

Fabric is awesome, vacuum repair is not 5/4/2009

I brought my Dyson in for a repair and left it 3 1/2 months. The problem, I was told each time I called, was finding the part needed to repair it. After bringing it home, I called Dyson's 1-800 number and described the part. They sent the $9.00 part and I put it on this am by myself. It took 2 weeks for delivery and 3 minutes of my labor. I even found the same part on EBay. Pros: Great choice of fabric and sewing machines Cons: This is not the place to have your vacuum repaired more

service? what service? 5/17/2006

They are not very knowledgeable about the product. Only One staff member seems to know anything and she is not there most of the time. Send something for repair? you better just forget about seeing it again for a month or two or THREE!! more
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HOLIDAY DISCOUNT :
15% OFF all yearly plans
Use YEAR15 at checkout. Expires 12/31/2016

Owner Message

  • <ul><br /><li>Accessories</li><br /><li>Sales</li><br /></ul>

Additional information

  • Hours:

    Monday-Friday 10:00 AM - 6:00 PM ; Saturday 10:00 AM - 5:00 PM

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