I was referred to this shop by my car dealer. After being referred, I called to make an appointment, they said no appointment was needed. That was good. From that point oneverything went down hill. I arrived at the shop first thing the next morning. As I entered the shop , I noticed a worker (the owner), turning on lights and getting started, he looked at me (never saying a word) and proceeded to continue to do what he was doing. After about 10 min, he approached the front desk and said"" Yea"". Not good customer service. I explained the problem I was having and he said he would call me to let me know what the estimate was. This was at 8am that morning and after calling several times doing the day, I was told that when they knew what was wrong they would give me a call. At 4:30 pm I received a call at my office asking could they keep the car overnight. Since I commute from the Woodlands into downtown everyday, I said no. He said they would put everything back together and bring it back tomorrow. I never receive an estimate until I got to the shop. I was told that it would cost a little over $500.00 to fix the CD changer. When entered the car and drove off ...the radio didn't work so I called the shop they said they had disconnected everything. I asked what if I didnt want them to do the work. He (the owner) said just bring it back tomorrow and they will hook everything back. The next day they had the car again from 8am -5pm. The CD changer still does not work properly and the dash seems to have a slight rattle to it. Only go to this repair shop if you like, poor customer srevice, shotty work, or just want to be ripped off.
Pros: Located Downtown
Cons: Customer Service, Installation, Installation time