O.k. - I'm not any kind of expert on cars or body work, so when I need to use a repair shop, I never know what to expect. I have dealt with Austin Body Works 3 times now, and I always get 100% honest, dependable quality service. Yesterday, I scraped the side of my car on a dumpster. Today, Franco buffed all the scratches out of the paint and touched it up - the car looks brand new. These guys are organized, the shop is clean, you can always reach them on the phone, they always know what's going on with your claim and your repairs - basically, this is a well-run, honest, reliable body shop that does quality work. I recommend them to my friends every chance I get.
Pros: Super-friendly, convenient, honest, quality work
Cons: Sometimes they're booked solid, but its worth waiting!