This is perhaps the worst single encounter I've ever had in my entire life with an individual supposedly in business.
A couple weeks back, my wife's Neon quit running at Duval and 183. Someone actually handed her these guy's card, and I had the car towed home and called them. I was going on vacation the next day, so I made arrangements for them to come over when I got back and fix the car. The fix was fairly straightforward; the car needed a new fuel pump. The guy--Ben--quoted me a price: $425.00, and said he'd bring the pump with him. It turned out I got home a few days early, and I called Ben and asked him if he could move up our appointment by a few days. He said he'd be out the next day, and he did indeed show up. But he came to the door about twenty minutes after he'd arrived and told me the only fuel pump for the car available in Austin was at a dealership, that it would cost $450.00, and that now my bill would be $759.00. I told him I didn't appreciate being bait-and-switched, that I had a quote, that that was nonsense and that I expected him to find a pump, install it, and charge me the price he'd quoted. He said he would and went back into the driveway with his computer. Another twenty minutes later he came back and told me he'd located a pump in Killeen, that it would arrive about 3:30, and he'd call first and then be back in the afternoon to fix the car. (This is odd, because I went inside and called AutoZone on Parmer, who had the pump in stock for $250.00.) The afternoon came and went with no call. Finally about 7, he did call, said he had the pump but he was afraid it was too late to do the job, but he'd be by first thing in the morning. Of course first thing in the morning came and went with no call and with no arrival of Ben. I called him at 9:30 and got voicemail. At that point I found someone else to come out and fix the car. At 11:30, Ben finally did call and allow as how he'd had "personal issues" and "another tech" would come out and fix my car. No thanks.