I was visiting with my daughter, a senior at VCU, just after Hurricane Ernesto had left 88,000 Richmond area residents without power (including my daughter). We decided not to go in initially since it looked so crowded, but ended up returning when we saw little other viable options. There was a crowd waiting inside the door but we were encouraged by the number of folks heading to the cashier to pay their bills. Those waiting to be seated were from all over Richmond so you know Aunt Sarah's had been busy all morning!\r
We were seated within 15 minutes, as promised, and the service was superb. (breakfast was yummy, of course!) Not one episode of eye-rolling, whining, complaints, or heavy sighs. (Have you noticed how staff seem to enjoy sharing their problems with customers wherever you go?) \r
But these men and women were all patient, efficient, and smiling. We were there about 11:30 am which meant they had been slammed for several hours by that time. I told each person there who had served us what a wonderful job they had done. My only regret is being unable to find a site where I could send this to their manager/owner/corporate headquarters. \r
This group at the Aunt Sarah's on Broad Street was great....I would definitely be a regular if I lived in Richmond but will suggest to my kids that we go back there whenever I am visiting them in Richmond.\r
Pros: The staff!!!!
Cons: Not alot of room in which to wait, which must have put more stress on the staff as they negotiated around us (not that you could tell from their smiling, patient demeanors).