Hands down the worst customer service I have ever seen in my life!! When the television was picked up, I was told that it would be fixed in 2 days. Every time I called, I was put on hold and never picked up. I spoke to the general manager and he was the most rude individual I have spoken to in a long time! You have numerous choices to get you television repaired in Reno, do not include this business on you list. I would not let my worst enemy use these people!!