On Christmas Eve our kitten fell from the top floor of our home to the bottom floor, which resulted in either a broken or sprained foot. Having no experience with cat injuries, both my husband and I were extremely upset. We found the first place that was open, Auburn Veterinary Hospital (718 Auburn Way North). We called and were told that he would have a room right away and to come in as soon as possible. We arrived as a pizza delivery guy was arriving and had to STAND and wait with our cat for about 30 minutes while the staff apparently ate their pizza. We were finally given a room, in which a vet assistant came in right away to weigh our cat and take down a few notes. About 10 minutes later the vet came into the room. His name is MICHAEL BROWN. Don't ever take your animal to this man. For one, he is completely rude. Upon asking for clarification in regards to our animal he looked me in the eye and said ""lady, that is what I just said to you"". He lacked respect for both my husband and I and our cat. He told us to take our cat home, no x-rays were done, and have him rest for a day or two. For two, he lacked knowledge of animals. We have been told since then that for 1) he should have x-rayed our cat and 2) he should have spent more than 3 minutes on the exam. Please, please, please do not trust this place with your animals.
Cons: Extremely rude service, lack of knowledge in regards to animals