I'm not sure why someone posted terrible customer service back in 2008. All I can think of is this dealership changed hands.
Just brought my vehicle in for service. Never have i left more comfortable during what can be an expensive and sometimes frustrating experience for a car owner. The service agent went through all my options and even found a few items that had just recently been recalled. The quote came in less than what the local dealer quoted. The loaner car was in perfect condition and i felt proud to drive the loaner rather than feeling like i should put on a mask and hide from everyone. By the end of the day my car was ready and I was hoping i could pick mine up the following day in the mid to late morning since my wife had an appointment near there.... NO WORRIES he said, we'll see your wife tomorrow around 10 or so.
You think I might be biased? My wife calls me the minute she left the dealership and explained her experience. Her favorite VW dealer in Seattle has just been replaced by Auburn VW she said. The service agent took the time to go over the receipt and the work that had been done even though i had previously gone over this with him.
From buying to servicing my vehicle, not only did I receive great service but so did my wife! This dealership HAD to of changed ownership because this owner would never settle for anything but the best. OH and have you seen their commercials on TV and what they do for our community? TOP NOTCH!!!!!
My wife's best quote "It felt like a family owned an operated business"
Highly recommend you visit them and give them 1 chance. That's all they need!