I love this store for collectibles, toys, and absurd home accessories, and had always admired the shoe department. I've previously bought vintage reproduction prints and little house wear stuff there and been quite happy with my purchases. I broke my back a couple of months ago and am now on a never ending quest for shoes that are attractive and comfortable, basically regardless of price, so I tried on several of the $150-200 pairs of John Fluevogs. I was about to buy a pair and wasn't sure about the color (robin's egg blue and purple), so asked about returns. They don't DO returns at all. Exchanges only or store credit. Far more annoying than the policy itself is the fact that it isn't posted AT ALL. I was at the register, shoes and credit card in hand and had to ASK to find this out. I'm bothered that the owner didn't volunteer this at any point, either in a sign or verbally. If I hadn't asked, my first opportunity to learn would've been the sales slip after I'd already MADE the purchase--assuming it's even printed there. I think it's more likely that the way most people discover this is trying to make a return. It's stupid enough to have this kind of policy, but just underhanded not to make it abundantly clear to your customers up front. Had I known at the outset, we wouldn't have wasted each other's time finding shoes that fit and I would be willing to go back for small purchases. After this experience, he won't be making any more money off me.
Pros: great collectibles and vintage art
Cons: ""no returns"" policy isn't posted at all