Front desk staff are great, friendly and welcoming. Expect a delay...I usually wait at least 30-45 minutes AFTER my appointment time as they are seemingly always running late and they don't really care that you have to get back to work. My biggest issue: each doctor you see will tell you a different story. First, it's we will strip your membrane at 39 weeks, then it's you can have 'elective' induction at 39+ week, then it's well, as a first time mom, we want to see what your body will do on it's own, then it's let's wait for 40+ weeks...very frustrating with the changing stories and changing doctors (you never get to see the same one twice in a row since they rotate). Will NEVER use their services again and would NOT recommend.