scheduled carpet cleaning with Atlanta Pro Cleaners, $89 for 7 areas w/free deodorizer, $55 Scotchguard for 7 areas, total of $144.\r
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The gentlemen showed up with a portable industrial unit and a sales pitch - I can ""deep clean"" your carpet for $35 per area and guaranty it for 30 days. I had 3 stains that he said would not come out with the basic cleaning so I agreed to the terms, $300 for the lot.\r
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Also, I had another company there to repair/stain my deck - ecoserve. This gentlemen said ""is he cleaning your carpet with that machine?"" ""He isn't cleaning your carpet professionally - that's only surface cleaning."" He asked the Atlanta Pro Cleaner gentlemen ""how long will it take the carpet to dry? - Atlanta Pro Cleaner gentlement said ""2hrs."" The ecoserve gentlemen said ""the carpet was way too wet to dry in that amount of time."" \r
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It took about 2hrs for the gentlemen with Atlanta Pro Cleaners to finish the job. I asked him before he left - did you Scotchguard my carpet because I only saw you go over the carpet once with the machine. He said ""of course, it's a 1 step process - it's clean and protected - guaranty for 30 days or will clean it again.\r
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2hrs went by and still the carpet was soaked, not even a hint of becoming dry in the next day or so. I took out my Bissell (carpet cleaning machine) and pull up as much water as I could - it was dirty! So the ""deep clean"" didn't even ""surface clean"". I called the company and said that my carpet was not clean and send someone out to finish the job. The female that I was speaking to said that ""we are finished for the day and can send someone out Monday morning"". I again said that my carpet was dirty, it's damp and I will not be around Monday - it's a Holiday. She said ""that's the best that I can do."" I said that I wanted a refund since it's not clean. She said ""I will send someone out tomorrow morning."" Well, no one called or showed up - I wasn't happy to say the least. Monday morning, no one called or showed up so I called them. I spoke to a gentlemen (no one would give their names) - I said this is so-n-so calling about my carpet cleaning, explained what the issue was, etc. He said that he would send someone out in the morning - I've heard this line before. I said no, I do not want to do further business with your company - I'm not pleased with your lack of services. He said ""that's the best I can do - you have a 30 day warranty and we will clean the carpet"". I said - no, I'll have another company clean my carpet right - the 1st time. I requested a refund and he said ""no, I believe your carpet is clean and it was clean whenever the man left your home so no refund will be given."" I informed him that I would reverse the credit card charge. He said ""go ahead and I'll put a lien on your home."" What? Are you kidding me? He said ""I will put a lien on your home"". I informed him that I know my rights as a consumer and that he was unable to put a lien on my home since we did not have a contract. He said ""I know my rights too and I'll put a lien on your home and take it."" I couldn't believe what I was hearing - I said okay, but again, I'll be contacting my credit card company to reverse the charge. He said ""okay"" and hung up.\r
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Please - do not use this company - Atlanta Pro Cleaners for any of their services.
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