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Astor And Black Custom Clothier - New York, NY - Reviews page 1 - Judysbook

Astor And Black Custom Clothier

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10 E 33rd St 9th Fl
New York, NY 10016
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(216) 798-0925
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Apparel

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Astor And Black Custom Clothier - New York, NY
Astor And Black Custom Clothier - New York, NY
Astor And Black Custom Clothier - New York, NY

Reviews

( 4 )
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( 5 )

Best

Dear Ms. Berger: Thank you very much for all of your efforts regarding my suit/shirt order. Every promise you made, you kept. And the suit and shirts look great. The fabrics are...

Worst

I purchased a package from Gilt City in early March of 2011 for my husband for his birthday. From the first interaction dealing with astor and black has been an upsetting frustra...

STAY AWAY 10/12/2011

I purchased a package from Gilt City in early March of 2011 for my husband for his birthday. From the first interaction dealing with astor and black has been an upsetting frustrating experience. The sales person repeatedly cancelled her fitting appointments. After 3 or 4 appointments missed she finally made it for the fitting in early April. The fitting was comprehensive. Every detail was measured. We were told that from that point it would be 4-6 weeks. 6 weeks later, without receiving one single communication from Astor and Black, we started trying to follow up. For the next few MONTHS we went through many emails where information was promised, never received, some emails completely ignored. Obtaining any information was like pulling teeth. Finally in AUGUST we received a suit that was SO small that my husband could not close the jacket. The jacket literally had an hourglass shape. The sleeves were 2 different lengths. The button plackets were uneven. Leg opening too small. Many many other measurments way too small. Tailor chalk all over it. The suit was completely unwearable We immediately called,and sent detailed photos. We have been trying to follow up on this for months. We received the suit August 8th and it is now October 12th. I have received absolutely no information, and no resolution. I have heard nothing from them since August. I have a suit that might as well be garbage, money down the drain and 8 MONTHS of outrageous aggravation. They have had a complete total disregard and lack of respect for the customer. I would stay as FAR away from this company as possible. They do not deserve anyone's business. I have never had such an aggravating customer service experience in my entire life. more

The Worst 6/22/2011

Takes over 2 months to get your clothes. more

poor service - lets c how the product is? 6/13/2011

I visited Astor & Black after obtaining a Gilt item -- was excited and looking fwd to it. The service at the time was reasonable at best --- Having been to Michael Andrews down on great jones -- the set up pales in comparison. That said, I was still hopeful...until now... its been over 10 weeks since my order ---which I was assured would be available in 4-6 weeks!!! The best part is I have never heard back from or spoken w my sales individual. I actually would have been somewhat understanding were there some communication -- but this is absurd. I then went on and spoke w some people at the HQ office in Ohio -- this individual has been helpful -- but unfortunately a bit late in the game....lets c how the suit and shirt go....I'm not hopeful. more

Astor & Black 2/3/2011

Dear Ms. Berger: Thank you very much for all of your efforts regarding my suit/shirt order. Every promise you made, you kept. And the suit and shirts look great. The fabrics are indeed of the highest quality and rival any previous tailors who have come through my door marketing their wares. I'm especially impressed with your professionalism and eagerness to ensure that the suit is perfect. You weren't just ""selling"" me. Just as impressive is yours, and your company?s dedication to customer service. Keeping me informed with every stage of the order and ?making it right? until a finicky customer like myself was satisfied does not go unnoticed. Lastly, please accept my sincerest apologies if any of my ""particularness"" came off as expressions of doubt. I am glad I took the plunge. Looking forward to the next project. Eric more

Astor & Black 2/3/2011

The experience with astor and black was great, everything was seamless, the clothes fit like a glove, it was fantastic, i will only buy custom clothes from A&B Kind regards Henry more

Stay Away !!!! Alert!!!!! 10/25/2010

Take my word and stay away!!!! The worst service and a total ripoff! more

stay away from astor and black!! 1/30/2010

these made to measure suits in china are absolute garbage, the craftmansship is laughable, sellspeople have no knowledge of suits whatsoever, the list goes on and on... once your get your suit and you find out buttons are misplaced, lapels are not in sync,etc, it is time to see their butcher, i mean taylor...i ended up spending over $600. with a real taylor to fix my suit. i could probably write 10 pages on this farce, but all you need to do is pick up GQ magazine for january of 2010 and look at page 44 for their advertising, the poor craftmanship is highly visible on the lapels Cons: everything more

I love my suit! 6/21/2009

I am still in disbelief - right now Im wearing a bespoke Zegna suit - and I paid $1500 for it. Amazing. I looked over at Neiman's and they wanted $3600 for the same suit off the peg. And this suit fits my body like a glove - its incredible - not only did I get a great deal - but Jared picked a real winner of a suit for me (I love it!). This was most certainly worth the time I waited for it - I can see myself going back here many times. Excellent job! Pros: Just about everything Cons: Had to wait 3 weeks for appointment more

The Most Hidden Gem in NYC 5/31/2009

I am pretty sure that this is the most hidden gem in the New York Metro. I was beside myself when Jared came to my office and showed me Zegna fabrics that cost me only $1500 to make into a fully bespoke suit. The packages are incredible as well; he let me pick out 3 of them along with 6 gorgeous shirts for $4400. The fit was not only impeccable, but I get complimented on my A&B clothes nearly everywhere I go. I will never pay $3500 for the same suit (off the peg) again at Neimans; the value proposition here is simply extraordinary. Pros: Custom Brioni and Zenga for $1500 Cons: Tight appointment schedule more
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Additional information

  • Neighborhoods:

    Kips Bay, Midtown, Murray Hill

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