Fantastic deals - but BAD BAD BAD delivery problems! We have only purchased furniture TWICE at Ashley -- and no more! - mostly due to delivering us dirty furniture the first time and their losing our furniture the second time! On both occasions, there was no compensation AT ALL for our inconvenience. \r
The first time, the living room set we ordered was delivered with black and greasy scartches all over the top. It took them MORE THAN 9 MONTHS to send a technician out to clean it up. They did not even deliver a new replacement set. DO NOT FALL for the warranty deal -- they only send a clean-up person to come spray some furniture cleaner on the cushions and that's it. I could have done a better job on my own. \r
The second time we decided to give Ashely one more chance, the salesperson talked us into buying an on-the-floor model, and then they lost it. When I requested a replacement, they did not let me choose a replacement set at equal value. They gave me two of the ugliest coffee-table sets to choose from. Then they send me a $50 off card (which the flor manager said over the phone ""it was $50 gift card"") -- then when I got it, it was a $50 gift card towards any purchase at Ashley's $450 and up!!!! What kind of compensation is THAT??? This was all after a 3-week late delivery, missing my wedding party at my home - which was the whole reason we got new furniture!\r
Needless to say, we have vowed never to return to Ashley's and tell all our friends about these stories -- so we all now go to Rooms to Go or Roomstore, which has equally great bargains and next-day grease-free delivery!
Pros: good value
Cons: bad customer service, bad delivery, bad warranty service, bad management and exchange policies