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Ashley Cole Benefits - Austin, TX - Reviews page 1 - Judysbook

Ashley Cole Benefits

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4131 Spicewood Springs Rd, Bldg K, Suite 2
Austin, TX 78759
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(512) 327-3456
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Reviews

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Best

In 10+ years of obtaining health insurance for my employees and myself, Ashley Cole Benefits has been the best insurance broker I've worked with. They are knowledgeable about the...

Worst

The insurance business is all about customer service. You can dicker on price, terms, what to include, etc, but at the end of the day, the exchange has to be pleasant. My wife...

Might be a good company, but BJ blew it too soon to tell. 9/9/2011

The insurance business is all about customer service. You can dicker on price, terms, what to include, etc, but at the end of the day, the exchange has to be pleasant. My wife and I tried to get some quotes using their website, and ended up talking to BJ. I noticed right off the bat (but did not say anything to my wife) that BJ sounded short and disinterested... it was an altogether unpleasant call. But we needed health insurance, so we went ahead and send them what they needed (via their website) and asked BJ to send us some info. We called back today to see what the status was, and BJ rudely told my wife that she never got the information she needed. BJ also said she had sent us the info we needed, but after reiterating our email address, she 'sorta' admitted she'd sent it to the wrong address. My wife asked her to resend it to the correct address, at which point BJ said, ""We still need the information from you"". My wife said she'd sent it two days ago to the Ashley Cole website. BJ said, ""No, we never got it"". She was very short, and instead of making suggestions on how to solve this seemingly small communication error, she made it clear that she had not made any mistake, insinuating that my wife had either made the mistake herself, or was lying. I heard both conversations myself, and I was appalled at BJ's cold, disconnected manner. For the first time in our married life, my wife finally had to hang up on BJ. She was so frustrated at her attitude. We are now looking elsewhere for someone who wants our business. So sad that such petty problems led us to look elsewhere. BJ needs some help. more

Professional and knowlegeable 1/16/2007

In 10+ years of obtaining health insurance for my employees and myself, Ashley Cole Benefits has been the best insurance broker I've worked with. They are knowledgeable about the myriad of products available, provided me with options, explained how a plan worked and didn't try to sell me the highest cost plan. Also, many insurance brokers forget about you after you sign all the paperwork -- not so with Ashley Cole -- they remained in touch with me and seemed geniunely concerned that all our health insurance needs were continuing to be met. I would highly recommend them to any employer or individual needing insurance.\r L. Kelly Pros: Knowlegeable, Service, Professional more

Great rates and fabulous service 1/16/2007

I'm a small business owner and the only employee. Finding good insurance coverage that I can afford is hard. I met Garland when I first moved to Austin four years ago and she provided me with great coverage that's affordable. She reviews my account regularly and if she feels there's better coverage, she lets me know. I've been in business 14 years and have found Ashley Cole Benefits the easiest group to work with for my insurance needs. Pros: Timely and personal service, good rates more

Personal service 1/12/2007

Ashley Cole Benefits walked me through the process of adding health benefits to the private non-profit school where I work. Even though I had no previous training in human resources, when tasked with obtaining health benefits for our school several years ago, Garland Cole got me the information I needed and took the time to help me fully understand the process. Now when our yearly enrollment period comes around, I trust Garland to get us accurate quotes, plus advise me on how to keep our premiums as low as possible while still maintaining a good plan for our employees. She and Leigh are readily available to answer questions as they arise throughout the year. The personal service I receive from Ashley Cole Benefits is what keeps me working with them year after year. Pros: Very accessible by phone, Friendly service more

Great Customer Service! 1/12/2007

Leigh Ashley was wonderful to work with when I was looking for personal medical insurance. She treated me as if I were her most important client and found several options for me. She helped me weigh all of the benefit options so that I choose the right insurance plan for me - she really made the process painless. When I had an issue with my old insurance, she helped me get it resolved. I highly recommend her and her company. more
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Editorial

  • This independent agency assesses the value and need of different health and benefits plans for individuals and businesses.

  • 3/22/2007 Provided by Citysearch

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