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Art Van Furniture - Novi, MI - Reviews page 1 - Judysbook

Art Van Furniture

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2774 Novi Rd
Novi, MI 48377
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1 (248) 348-8932
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We bought a desk from Art Van over the weekend. The salesperson did a great job. Because the desk is pretty large, we elected to pay the $80 for delivery and set-up. In total, ...

Bad Delivery Experience and Support!! DON'T SHOP HERE 4/15/2010

We bought a desk from Art Van over the weekend. The salesperson did a great job. Because the desk is pretty large, we elected to pay the $80 for delivery and set-up. In total, we spent almost $950 for the desk, so it was not cheap. The desk was delivered yesterday. Unfortunately, the delivery guys installed the hutch to the desk improperly and failed to put the knobs on the desk drawers. The hutch is supposed to be centered on the desk (it is the only was it fits), yet somehow the delivery guys managed to attach the hutch so it hangs off of one side of the desk. We're now forced to work with Art Van's service department to fix the problem, which means that we will need to have someone home (again) during the day to fix something that never should have been messed up to start with. I'm scratching my head wondering why we paid $80 for the delivery/set-up. We just called Art Van's service department, and no one can come out to fix the problem for 6 days! So now we need to wait 6 days to use the desk that was made unusable by Art Van's delivery team! Totally ridiculous! We've ordered a lot of furniture from other companies before and have never seen such poor delivery/set-up service!! Absolutely horrible! The lesson that we learned is to never go to Art Van again! We should have shopped at a quality furniture store. We will not make the same mistake again! more

Horrible Delivery and Set-up! AVOID!!! 4/15/2010

We bought a desk from Art Van over the weekend. The salesperson did a great job. Because the desk is pretty large, we elected to pay the $80 for delivery and set-up. In total, we spent almost $950 for the desk, so it was not cheap. The desk was delivered yesterday. Unfortunately, the delivery guys installed the hutch to the desk improperly and failed to put the knobs on the desk drawers. The hutch is supposed to be centered on the desk (it is the only was it fits), yet somehow the delivery guys managed to attach the hutch so it hangs off of one side of the desk. We're now forced to work with Art Van's service department to fix the problem, which means that we will need to have someone home (again) during the day to fix something that never should have been messed up to start with. I'm scratching my head wondering why we paid $80 for the delivery/set-up. We just called Art Van's service department, and no one can come out to fix the problem for 6 days! So now we need to wait 6 days to use the desk that was made unusable by Art Van's delivery team! Totally ridiculous! We've ordered a lot of furniture from other companies before and have never seen such poor delivery/set-up service!! Absolutely horrible! The lesson that we learned is to never go to Art Van again! We should have shopped at a quality furniture store. We will not make the same mistake again! more

Don't buy it! 10/28/2009

Bought an expensive kitchen table and within two years the finish dulled and broke down, letting scratches and water rings show. Art Van says they "really care" but will do nothing about it. I bought the warrenty but of course thats not covered! Will never shop there again! Have been loyal cust for 10 years, did not matter to them more

Good sales and nice furniture 7/31/2005

Nice furniture, but i hate going into this branch-the salespeople will follow you all over, even to the restrooms-it is very aggravating-i would almost rather buy somewhere else. They have weekly sales, which run in local newspapers. Other than the salespeople-the store is very clean/ample parking also. The furniture is decent. more

salespeople drive you crazy 7/26/2005

Nice furniture, but i hate going into this branch-the salespeople will follow you all over, even to the restrooms-it is very aggravating-i would almost rather buy somewhere else. They have weekly sales, which run in local newspapers. Other than the salespeople-the store is very clean/ample parking also. The furniture is decent. more
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