Tim, Jim, and Hank repeatedly have provided excellent, courteous and professional service in cleaning, repairing, and delivering my Oriental rugs over the years. I recently scheduled a pick-up of one rug for routine cleaning, but the pick-up revealed moth eggs in not only the one rug but four others as well! On Ted's advice, Arslanian took all rugs to be washed and frozen. In addition, the first rug had been torn and required repairs. Hank did an awesome job with the repairs, finding replacement components to match closely the rest of the rug. Tim and Jim returned all the rugs and amazingly were able to move furniture quickly and arrange the rugs in precisely the same positions as prior to their removal. What a relief!