Wow, I'm sorry you had such an awful experience, but I have had an amazing one. I find that if you are clear about deadlines, you will get results. My husband and I have both brought several articles of clothing here. A couple suits (pants and jacket to be taken in), a couple pairs of jeans (which I got hemmed keeping the original hem), tons of dress shirts, all to be altered. He did a great job and for a ridiculously low price. I brought in six items and paid $52.