I was a new customer, so when making the appointment I asked for the most experienced groomer with small, difficult dogs. I was told the WOMAN had many years experience with small, difficult dogs and it wouldn't be a problem. So, I made the appointment. First of all, I couldn't even find the place because they have moved to a new location and failed to update google. When I arrived, the seemed very disorganized and the MAN behind the counter said he would be grooming my dog. I said NO, I was told your most experienced groomer (a woman) was grooming my dog today. Finally, she came out and said my dog would be ready in 4 hours. This seemed long to me, but I agreed. After 4 hours, and no phone call, I drove back to the shop and asked if my dog was ready. A new man behind the counter said that Carlos had not groomed my dog yet. WHAT?!?! Even though, I specifically asked for the most experienced groomer.... a WOMAN! I immediately asked for the man to bring me my dog. So, after 4 hours they haven't even STARTED grooming my dog yet. And when I got my dog home, she was so thirsty I doubt she was given water or bathroom breaks in the 4 hours she was there! Do NOT use this groomer if you care about your pets! Horrible, Liars!
Cons: Oh, I was conned alright!