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Area Wide Chimney Sweep - 5 Reviews - 4711 Spicewood Springs Rd, Austin, TX - Home Décor Reviews - Phone (512) 241-0808

Area Wide Chimney Sweep

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4711 Spicewood Springs Rd
Austin, TX 78759
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(512) 241-0808
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Reviews

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Best

they arrived early and they owner talked me through what he was going to do Pros: good serive, nice people, affordable Cons: took some time to do the job

Worst

I used Area Wide Chimney Sweeps to fix my leaking chimney and would never use them again!! Charles charged me $35 for an inspection, and said it would cost $810 to fix my leaking...

Editorial review from Citysearch 12/4/2013

I used Charles once maybe two years ago and it was an amazing experience! No trouble reaching him, scheduling, etc., and quality of work was terrific! Fast forward to December 2013 and it's like night and day: called 20+ times and continually received mailbox full message, tried contact via website but never heard, and then happened to finally catch him and set up appointment. Thought everything was fine and then he pulled a NO SHOW/NO CALL! I called back several times to get through to reschedule, we set up for the next day, and AGAIN he pulls a NO SHOW/NO CALL. So I called back several times again hearing the mailbox full before he finally answered, asked what had happened (was concerned) and he said: I don't think I'm going to be able to help you. When I asked ""what?"" in confusion he promptly hung up! You can't help people clean their chimney?? Isn't that your business?? WTH?! I referred business to this man because I found him charming and believed he performed quality work!! NEVER AGAIN! !You went from A++ to a huge FAIL in 2 years! more

Could not be any worse 3/28/2012

I used Area Wide Chimney Sweeps to fix my leaking chimney and would never use them again!! Charles charged me $35 for an inspection, and said it would cost $810 to fix my leaking chimney which he would gurantee for 10 years. However, the first time it rained after his 'repair' it leaked again. He came out and reluctantly patched a hole that he missed, then said that the chimney would need more work (which he did not mention before) for it to stop leaking. He also said it would cost me $85 for him to come out again to do an inspection. Charles neither stands by his work nor his word. I would not recommend him to anyone. He claims that he only warrants the work he did, but what use is that if the chimney still leaks? Furthermore, the original inspection fee was to see what it would take to stop the leaking chimney, so how can he come back after the fact and claim that it would take more work to fix it? more

Don't wast your money!! 8/21/2011

Charles Fisk arrived late, charged more than he quoted, fire box still filthy. Fisk had assistant brush and vacuum inside of fire box. Assistant noted loose fire brick in firebox. Fisk made no mention of loose fire brick but suggested chimney crown repair. Hired mason to repair chimney crown. He said fire box should be repaired but would need to be cleaned first. Thanks for nothing Mr Fisk more

sucks! 3/23/2010

Ugh.. Cons: weird owner and staff high prices crap work more

Bad Business 1/13/2009

I called three different services to compare prices for Austin/Bee Cave area. Charles Fisk was out of the office and his office person had to call me back hours later with a price as he was off site. She quoted $160 for two items, a wood burning stove and a fireplace whereas the other businesses quoted a special of $220 and $225 for the two. I waited an hour for the scheduled appointment on the Mon. prior to Thanksgiving before calling to find out where they were. I spoke directly to the owner, Charles Fisk who apologized extensively saying the appt. was scheduled under a different day, on Wed. I agreed to change the date and notified him that a different person would be greeting him. Upon arrival he changed the quoted price and said he could only do one item for the price quoted (the day before Thanksgiving) so the service was unhappily agreed to. He left his workers who leered at the homeowner making her uncomfortable, leaving dirt all over the floor, in the driveway and left after 30 minutes of ""cleaning"" the wood stove. I contacted Charles and inquired about the problem attempting to arrive at a win-win situation and he not only lied about being present when the price was quoted, he then yelled that his office person had made a mistake. When I asked him to make it right he refused yelling he would not deal with me, he would only deal with the homeowner who paid him in full. When I reminded him that I booked the appt. based on the quoted price and I represented the homeowner he said ""too bad"" and hung up the phone. I will NEVER use or recommend this business as it appears to be a highly unscrupulous and dishonest business. The owner refused to offer any customer satisfaction, he yelled inappropiately and was shockingly rude. Cons: Unethical business practices. more

good service and affordable 6/19/2008

they arrived early and they owner talked me through what he was going to do Pros: good serive, nice people, affordable Cons: took some time to do the job more
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