I called three different services to compare prices for Austin/Bee Cave area. Charles Fisk was out of the office and his office person had to call me back hours later with a price as he was off site. She quoted $160 for two items, a wood burning stove and a fireplace whereas the other businesses quoted a special of $220 and $225 for the two. I waited an hour for the scheduled appointment on the Mon. prior to Thanksgiving before calling to find out where they were. I spoke directly to the owner, Charles Fisk who apologized extensively saying the appt. was scheduled under a different day, on Wed. I agreed to change the date and notified him that a different person would be greeting him. Upon arrival he changed the quoted price and said he could only do one item for the price quoted (the day before Thanksgiving) so the service was unhappily agreed to. He left his workers who leered at the homeowner making her uncomfortable, leaving dirt all over the floor, in the driveway and left after 30 minutes of ""cleaning"" the wood stove. I contacted Charles and inquired about the problem attempting to arrive at a win-win situation and he not only lied about being present when the price was quoted, he then yelled that his office person had made a mistake. When I asked him to make it right he refused yelling he would not deal with me, he would only deal with the homeowner who paid him in full. When I reminded him that I booked the appt. based on the quoted price and I represented the homeowner he said ""too bad"" and hung up the phone. I will NEVER use or recommend this business as it appears to be a highly unscrupulous and dishonest business. The owner refused to offer any customer satisfaction, he yelled inappropiately and was shockingly rude.
Cons: Unethical business practices.