I love spas and so do my friends so when a friend of mine suggested Aqua Nails as a possible place to book a private mani/pedi for a friend's birthday I though it was a great idea and I booked a mani/pedi for myself and my girlfriend in the ""private seating"" section three weeks early. At the time my appointment was made I emphasized how important it was that we get the private area because it was a gift for a friend's big birthday. ""No problem,"" I was told. Then one day prior to the service date, an Aqua Nails rep called to confirm. I mentioned that we were looking forward to the private experience to which the rep responded that there were no guarantees to reserve that area. I then phoned the owner, Claudia, who echoed that she ""could not guarantee"" the private room, but that ""95% of the time there is not a problem."" I had no time to change the gift or the location so I just hoped for the best. When we arrived for our 2PM appointment, Claudia, who did not greet us in the manner I am accustomed to being greeted at a spa, without as much as an apology, said the room was not ready. At 2:10PM, we were told that there was room for only one of us in that area and that the other could squeeze a chair in . It was ridiculous and cramped. We then decided to just go to the main area so that we could at least sit together at the same time. 20 minutes later, the woman who had been receiving a pedi emerged which means that she must have been seated in our area only 10 minutes before we arrived. When we went to pay, Claudia, the owner, never apologized or even acknowledged our disappointment. The fact that she would seat someone 10 minutes before our appointment when I had mentioned that it was a gift is inexcusable. As a result, my husband and two friends of mine who were previous customers are no more. Why go to Aqua Nails when there are so many service oriented nail bars and spas in town?