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Aqua Clean Pool Service - Houston, TX - Reviews page 1 - Judysbook

Aqua Clean Pool Service

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5714 De Milo Dr (at Reno Street)
Houston, TX 77092
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(832) 766-2244
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Aqua Clean Pool Service - Houston, TX

Reviews

( 10 )
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( 2 )

Best

Back in November, my pool needed coping work and general maintenance. I received multiple bids from other pool companies that were outrageous. I read some positive reviews onlin...

Worst

Scheduled a time for Matt to come out and take a look at my pool, and he never showed. Not even a phone call to say he couldn't make it. Not much else to say.

Editorial review from Citysearch 3/12/2013

Well I've learned not to just base who I hire after reading online reviews and to stay skeptical of EVERYONE. Yet after our pool needed an emergency treatment I was desperate and needed someone right away and I found aqua clean. I didn't know anything about Matt, but I talk to him first and found him to be very nice ""over the phone"" and very helpful. We scheduled a pool cleaning with him after we told him what was going on and he gave me the charge. I pulled up other reciepts from former pool cleaners for a one time clean and the cost was the same. He's not due until next week and I will post our experience here. In the meantime he told us what to do until her arrived. I thought that was great!! Matt came just like he promise and although I was not here I left him a check which could not be cash because it was a home printed check and the routing number did not come up. I paid him over the phone at that time and he desserved that and more....thanks Matt! He arrived as promise and his service was exceptional thanks Matt!! more

Editorial review from Citysearch 9/6/2012

GREAT SERVICE!! I called Matt pretty late at night and he returned my call even though he doesn't work in my area!! He spent over 30 minutes on the phone with me troubleshooting my pool issue and making sure that everything was ok!! GREAT SERVICE!! Thanks so much!! more

Great Service!!! 5/19/2011

Back in November, my pool needed coping work and general maintenance. I received multiple bids from other pool companies that were outrageous. I read some positive reviews online about Aqua Clean so I contacted Matt Davis. He came out and gave me an reasonable estimate. He and his crew did a great job on the the repair work. I was completely satisfied. \r \r Since that time Matt has taught us a pool class, cleaned out the filter cartridges, replaced a faulty pool light, and trouble shot various pool/spa issues. \r He is available when I call with questions and gives honest advice.\r \r I highly recommend him.\r more

No Call No Show 5/18/2011

Scheduled a time for Matt to come out and take a look at my pool, and he never showed. Not even a phone call to say he couldn't make it. Not much else to say. more

Very Disappointed 3/6/2011

I had used my former pool service company for over 14 years until they went out of business in early 2010. Having been very pleased and not had to explore alternatives since 1995, I was really starting from scratch when they closed. I conducted a thorough internet search and read many reviews, and obtained quotations from 3 service companies. Aqua Clean was the more expensive than the other 2 at $185/mo (and compared to $135/mo I was paying with my former service) but I was impressed with the glowing reviews I found on several internet sites. Even though it was a significant step up in cost, I was willing to pay for great service and hired Aqua Clean in May 2010. \r \r Perhaps I should have been more skeptical of the fact that all online reviews were 5-star and had nary a negative comment. As the saying goes, what seems too good to be true usually is. From the start, Matt asked if it was ok not to leave service tickets. I said that was fine, rationalizing that I only threw them away so why waste the paper as long as the job was being done. What I discovered is that I then had no confirmation that service was even being provided, and based on observation it appears there were times they did not show up at all, and when they did the service day was very inconsistent and unpredictable. \r \r The condition in which the pool was maintained was mediocre at best. Whenever a problem existed, I would typically give a week or two to see if it would be subsequently corrected, but after a while I would bring the deficiency to Matt's attention. I give him credit for always being friendly and responsive in his communication, and seemingly interested in providing good service. I always gave the benefit of the doubt - everyone can make mistakes, and how they are handled is what's most important. Unfortunately, the words and expressed interest never matched the service delivered. The filter was not cleaned properly and as frequently as required, and on a number of occasions I did it myself since the pressure had risen so high I was concerned about the effectiveness and burden it was placing on the pump. When I initially hired Aqua Clean, the first thing Matt told me was the filter was undersized and needed to be replaced. While at the time I respected his opinion, it had always worked perfectly fine and I did not go for the change. Residual chemicals were frequently sitting on the bottom of the pool, and wouldn't disappear for days or sometimes never before the next service date when more were dumped in. I bought a brand new Polaris when Aqua Clean started servicing the pool, and it was destroyed. Matt told me the design was bad and that's why the bag kept getting torn - but even if this is true - Aqua Clean never raised the issue with me and was quite content to let the Polaris troll around in the pool with a shredded bag for months. The Polaris supply line separated in half, and for 5 weeks they let is just sit on the bottom of the pool obviously non-functional. The skimmer return line was clogged 3 times while Aqua Clean was my service provider, and two of those times they told me to call Butchers Pool to get it unclogged - I had to arrange and pay for the service myself. I cannot prove that Aqua Clean was responsible for clogging the line, but in the prior 15 years this never once occurred to my knowledge. Everything had worked fine for 14 years until I hired Aqua Clean, then suddenly it all turned to a headache. I could go on and on, but in summary, it was a very disappointing and ineffective service which I terminated at the end of January 2011. more

Awesome pool service and just really nice guys 1/19/2010

Aqua Clean has repaired our pool pump, installed our new hot tub heater and takes every single call we've made personally. Matt routinely offers trouble shooting advice over the phone and has fixed small problems without even charging us. This weekend for example my husband calls them to replace our pool pump because we assumed the recent freeze had damaged it. They told him how to fix it and an hour later it's as good as new. I highly recommend Aqua Clean for any pool services! Pros: Excellent service and over-the-top great customer service more

Thanks for the AWESOME service! 10/27/2009

Pool companies are a dime a dozen, but a company staffed by people who actually answer the phone and deliver on what they promise (without charging half a house payment) is a rare find. If you need pool service or maintenance, call these guys; you won't regret it. Matt knows what he's doing, he answers the phone, and he'll show up on time (or early) for your appointment. We're hoping to renovate our pool within the next few years and I won't call anyone other than Matt, without question. Pros: Great service,knowledgeable, shows up when promised. Cons: can't think of any more

Pool Renovation at its Finest 7/25/2009

After talking with many pool companies, conducting in-depth research and serious consideration, my husband and I chose Aqua Clean Pool Service to handle our pool renovation. From the initial consultation through out the entire project we found Matt to be extremely knowledgeable, very honest and committed to delivering the finest quality finished product. Our project was quite involved in that we removed all existing concrete surrounding the pool, redesigned and re-poured all new concrete, spray decked, replaced much of the pools inner workings, resurfaced the pool and installed a Polaris pool cleaner.\r \r Matt did an excellent job of coordinating the entire process in a very expeditious manner with no disruption to our daily lives. He and his team were always on time, very conscientious and very attentive to the even the smallest of details. He was in constant communication with us…always making sure we were satisfied each step of the way. \r \r Yes there were a couple of unforeseen challenges along the way that with most other contractors, could have become unwanted issues…not with Matt…he knows what he is doing and he without doubt demonstrated his commitment to delivering quality workmanship and top notch customer service.\r \r It was truly a pleasure to work with such a fine professional, I can not even begin to express how pleased we are with his work. I would welcome the opportunity to speak with you personally if you are considering Aqua Clean Pool Services and invite you to have Matt bring you by to see for yourself how beautiful his work is! \r Pros: Best in the City Cons: Absolutely None more

Ike vs. Aqua Clean...Aqua Clean TKO's Ike in 1st 3/10/2009

I was expecting the worst when I had to have someone come out after Hurrican Ike. Matt showed up and actually made the pool look better than it did before. This is one case where you don't get poor service with the best price. Highly recommended - please contact me if you have amy questions!!! Thanks for the ""Pool School"" lesson you gave my wife and I as well. more

Matt is a pro when it comes to pools; he also saved me big bucks! 11/20/2008

I couldn?t be more pleased with how Matt has taken care of my pool! The first time he came out to my house, I explained to him that my electric bill was unusually high, and I was suspecting it was related to the pool, even though the pump had been adjusted to run only part of the time. Matt looked up close at the equipment, and quickly determined that the wiring was not connected properly, resulting in the pump running non-stop, regardless of how it was set. It took him about 10 minutes to correct the problem. He then suggested a more efficient pump (Intelliflo), which he installed on his next visit. I got the good news with my last electric bill, which was $200 less than the bill I got a year ago! Needless to say, I am a very happy customer! more

Matt saved the day! 6/13/2008

We were having a party around our pool last Friday, and expecting close to 100 guests. We had a last minute pool emergency, and our regular pool service company was unable to help us that day. So I called Matt at Aqua Clean, and he squeezed us in right away! The following week - our pool regular pool service company did not show up at all to clean our pool - so I called Matt again! This time - we signed him up permanently to maintain our pool on a weekly basis. For the first real cleaning - he spent close to an hour making sure our pool sparkled! He shocked it (which had never been done before, to my knowledge) - and pointed out some black algae that was starting to grow. He also recommended a new vaccuum for our pool (Polaris), because our old one was worn out. We never received any tips or feedback from our previous pool service. Matt will take the time to give your pool the attention it needs. He also does his own repairs and gives helpful tips and recommendations. 5 thumbs up!!! Pros: Reliability, Flexibility, Attention to detail more

OMG! A pool service that actually shows up when they say they will, plus excellent work??? 5/23/2007

We've worked with many pool services and Matt Davis has been by far THE best. When we say THE best, we mean the best for showing up on time, the best for doing the job right, the best for giving us reasonable pricing, the best for attending to our needs FAST. As the owner of a Day Spa, we can not afford to have any mishaps or delays in service, or anything less than perfect work. Aqua Clean, Matt and his staff have met and exceeded my expectations. Call us at 832 628 1145 and ask us in person and we'll tell you the same thing. Aqua Clean is head and shoulders above the rest. Thank you Matt! more

BEST SERVICE! 4/8/2007

I have to say I have hired MANY pool service companies & by far this one is the most RELIABLE and AFFORDABLE! Matt came recommended by a friend (because of my constant complaints regarding my pool) so I decided to try ANOTHER pool company. My pool is my sanctuary and the highlight of my summer social events so I am very picky!!! He made many suggestions to improve and help save me money, & I did & he was right! My pool ALWAYS looks fantastic! THANKS FOR SUCH WONDERFUL SERVICE!!!!! Pros: Dependable, Great Suggestions Cons: NOT A THING more

""There When You Need Him"" 2/7/2007

Same Day Service-\r My pool lights were out for a while and my regular pool guy was telling me the bulbs needed to be replaced at $95 per light. My neighbor referred Aqua Clean Pool Service (Matt). Matt stopped by and flippped the GFI and saved me a lot of $$$$. Thanks Matt!\r \r more
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Editorial

  • In addition to one-time pool cleaning, pool technicians can provide Houston customers with complete pool remodeling and weekly pool service.

  • 6/3/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 9am-6pm
  • Payments:

    American Express, Master Card, Visa, Discover
  • Neighborhoods:

    Oak forest/ Garden Oaks, North

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