I COULD HAVE GOTTEN A BETTER ARRANGEMENT AT A GROCERY STORE & SPENT LESS THAN 1/2. I selected a specific centerpiece from their website, nowhere did it say ""subject to availability, substitutions may occur."" The description called for a specific container of specific size...a long wooden box, I got a very small Easter-like basket!...for a Christmas display! The CENTERPIECE WAS NOT a centerpiece, it was one-sided! Itook it off the table as soon as I arrived at my parent's home, IT WAS EMBARRASSING! Flowers were in poor condition, squished into the small containter, and wilted: orchids, roses and tulips (Easter flowers?not in the description online!) and, roses were mini vs. full size and only 2. I called the florist the next business day - day after Christmas - and told the only person that could handle my complaint was the owner, Al. He wasn't in, but he'd call me the next day....he didn't. I called for 9 days in a row, sometimes 2x's a day, he was never there, his staff woulnd't/couldn't pass along messages to him, nor would any of the staff know when he'd be in as they said he ""doesn't keep regular hours""...neither does the store: some days closed (no one would answer) at 1pm, sometimes at 4pm, and their answering machine doesn't give hours...so how do you know when to call them? It wasn't until I filed a better business burea complaint that Al finally called me, it took him 2 more weeks to issue me a refund (nearly a month later). He wrote a nasty note back to the better bus. burea accusing me of ""enjoying the flowers over the holidays & being clever to ask for a refund afterward"".....the flowers were delivered on Christmas eve, and I saw them for the first time Christmas day, and called the next day! Had he delievered what was advertised in the fist place, he wouldn't have a problem, and he would have seen continued business from me.
Cons: Does not meet advertising promises, poor customer service