I had never used a bail bonds service before and was unsure of what to do. Zene was extremely kind and very professional. She explained the entire process, giving me an idea of what would happen and how long it would take. She continued to update me to let me know what progress was being made. Then, when my boyfriend was released on a PR bond (meaning she wouldn't get paid for all her work), I tried to pay her anyway and she wouldn't take it. If you know somebody stuck in Williamson County, this is where you need to go for help.