Good: I love everything they have there. There are sweets for diabetics, fruit jells, frappes, old-fashioned sodas, jelly beans, novelty chocolates, stuffed animals, fruit toppings, nut toppings, marshmallow, cookies, you name it, they've got it. And real whipped cream. They're not stingy either! This place is not for the faint of heart and you'll appreciate the care that goes into everything they make as soon as you take the first bite/sip.. Bad: Sure, sometimes the lines are long: Valentine's Day, Easter, middle of summer, but the staff works hard and if you've ever had their products, you know it's worth the wait!. Improvements: I'd love to see more seating at the Depew location. It's a shame that the lot doesn't leave much room to expand. If you increase the seating, you cut down on parking. The only other thing I can say is keep doing what you do! Please!. Other: For David S - A sample is not meant to be a full-sized portion. It's a SAMPLE! And it's offensive when a patron wastes the precious time of a high-traffic locally owned/operated establishment then requests others to BOYCOTT the restaurant because they thought an employee was rude. As for taking your business elsewhere? GREAT! They don't need your money because the rest of us in WNY are LOYAL & SUPPORT our local businesses. Like Frank S said - take your money to Dairy Queen & leave the good stuff for others..