I got a gift certificate for 2 massages to this spa. I was so excited because massages are a treat for me. I have been to spas before and was very disappointed by this spa. I walked in and the woman who greeted me acted like she was doing me a favor. She pointed me to a room of uncomfortable chairs at tables with unattended children running and screaming. They had a self-service water, tea and coffee station. The woman did not offer to take my coat. A few minutes later a woman called my name and lead me to the basement. She told me to strip and get under the blankets. She came back several minutes later smelling like cigarette smoke and began my massage. I spent an hour smelling her cigarette breath and hands. It was disgusting. Futher, at the end of the appointment they kind of just kicked me out. At other spas, you are invited to wear a robe and relax in a locker room or central area. There was none of this at Antoinette. When I went to pay with my gift certificate, the cashier could not find the gift certificate on her computer and suggested I pay for the service until she figured it out. When I refused, she actually put effort into finding it. She then continued to tell me that I owed more money because their prices went up. The gift certificate was purchased one week earlier on their website which still reflected the lower price (and still does several months later). This place is loud, a hassel, and not worth your money.
Pros: close to house
Cons: loud, busy, poor customer service