Absolutely awful. I called to get an appraisal and was greeted over the phone with a very angry rant stating they don't give free appraisals and only regular customers get that privilege. I hadn't asked for a free appraisal and was ready to pay for one. I also would have purchased from their store if I found something I liked. When I said I would like to sell and started to say I would be happy to pay for an appraisal he cut me off and said ""Good for you!"" and hung up the phone. When I tried to call back several times and explain I would like to pay for his time and expertise he would simply pick up the phone and hang up over an over. I finally got him back on the phone and asked if I could pay for his appraisal and he said, ""I don't have anymore time for you, young lady,"" and hung up AGAIN. I got an appraisal from another place and, as it turns out, the piece I have is worth quite a lot and I was able to sell it, happily, to another business. My advice is to go anywhere else because the owner has some serious anger issues.